LGE-KU Mobile App

  1. No longer works

    Update a dud. No longer works. Fix pls!

    1 vote
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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  2. New app is useless on iPhone

    I am very disappointed with the new app. It is almost useless on an iPhone. The summary does not have any labels for counties or zip codes. There is no space for data lines in landscape mode. I suggest you revert to the old app until the problems are corrected.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Power outage

    Power out since 10:30 am. No info on app about restoration??

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Report outrages on the app

    It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

    22 votes
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    11 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  6. Payments

    Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you

    36 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bill Pay and account

    It would be nice to be able to get out account information via the app as well as be able to pay it through the app.

    116 votes
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    35 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  8. payment selection

    Maybe you can include a payment selection so you don't have to get onto a computer or phone

    14 votes
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  9. billing section

    Pay your bill via app

    13 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  10. 16 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  11. LG&E APP

    Love the web site... Now give us an app for direct connection!!

    22 votes
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    3 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update is bad.

    Please revert to original app. Drop the weather info. Thanks.

    7 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Anonymous responded

    The weather data can be toggled off by useing the “wrench” icon at the top of the map.

  13. Outage

    I have not had power for over 18 hours. This is unacceptable on so many levels. People are on oxygen, people are losing food that cannot afford to lose. This is ridiculous. Did someone go on vacation and leave the store unattended?? KU where are you?????

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Outage Reporting

    To make me log in or find my bill during an outage to report an outage is stupid. Just freaking geo-locate me with my phone. That’s what apps do. The lights are out... I just want to report that. Not dig around in the dark for a bill.

    1 vote
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  15. Stop tracking location

    Instead, locate user on-demand when app is launched, then STOP tracking once they have "closed" the app. If you need to make it clean in the code, add an "exit" function. The app does not provide alerts, so there is no need to use this except when necessary anyway

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Outage

    I have had no power since last night. I have lost all the food in my refrigerator. I have tried to contact KU to no avail. I am fortunate that I am not dependent on oxygen.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Outage boundaries

    At one time there was an option to show outage boundary, after an update that option was removed. I would like to see that option reinstated.

    2 votes
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  19. Accept payments

    Very disappointing you can't make payments. Expected to be able to easily make my payment. No use for all now

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  20. More choices

    Need more choices. Only have outages map and contact buttons. App needs more choices and info options to research our questions/issues

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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LGE-KU Mobile App

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