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LGE-KU Mobile App

How can we improve our mobile app?

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44 results found

  1. Add email address for customer service

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  2. Complants

    How to text complaints to KU ? App should allow this! Tree trimmers destroyed my chain link top rail! How do I file a complaint?

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  3. Completion updates MUST improve

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  4. 40517

    1 vote
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  5. Outage

    Should be able to report outage without an account

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  6. Not doing your job

    Try sending someone out to read the meters.
    You laughingly said my usage was 2600 this month. You supposedly VERIFIED my reading at 76095 on 2/21/22 but on 2/26/22 when I checked it 5 days later it read 74217. You tell me what’s wrong with this picture. So I suppose I am to pay double for your mistakes so you can use my money and you draw interest on it until you get off your butts to actually send someone to do their job.

    1 vote
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  7. Have a place to update our numbers from meter

    Have a place on app for us to upload our meter numbers instead if you all estimating our bill

    1 vote
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    0 comments  ·  Admin →
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  8. New Mobile App Available for LG&E, KU and ODP

    Go to the App Store to download their new mobile app. It gives you the ability to:
    -view the outage map
    -report and track outages
    -view and pay your bill
    -and more

    2 votes
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    0 comments  ·  iOS  ·  Admin →
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  9. Junk

    App no longer works

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  10. Install Bill Pay

    You have no use with this app as far as paying your bill or tracking your payments etc. I can't see really this app dies anything but give info you can get on google. Sorry

    1 vote
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  11. 350005607246

    1 vote
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  12. 40363

    When will our electric come back on.

    1 vote
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    1 comment  ·  Admin →
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  13. Outage

    I have not had power for over 18 hours. This is unacceptable on so many levels. People are on oxygen, people are losing food that cannot afford to lose. This is ridiculous. Did someone go on vacation and leave the store unattended?? KU where are you?????

    13 votes
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    15 comments  ·  Admin →
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  14. No longer works

    Update a dud. No longer works. Fix pls!

    1 vote
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    1 comment  ·  iOS  ·  Admin →
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  15. New app is useless on iPhone

    I am very disappointed with the new app. It is almost useless on an iPhone. The summary does not have any labels for counties or zip codes. There is no space for data lines in landscape mode. I suggest you revert to the old app until the problems are corrected.

    1 vote
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    0 comments  ·  Admin →
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  16. Power outage

    Power out since 10:30 am. No info on app about restoration??

    1 vote
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  17. App is practically useless, except for finding main phone number.

    3 votes
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    1 comment  ·  Admin →
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  18. More choices

    Need more choices. Only have outages map and contact buttons. App needs more choices and info options to research our questions/issues

    1 vote
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    1 comment  ·  Admin →
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  19. Why

    Why have a app for your phone if you can't go in and do anything?

    11 votes
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    1 comment  ·  iOS  ·  Admin →
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  20. Report outrages on the app

    It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

    33 votes
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    23 comments  ·  iOS  ·  Admin →
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