LGE-KU Mobile App

  1. New app is useless on iPhone

    I am very disappointed with the new app. It is almost useless on an iPhone. The summary does not have any labels for counties or zip codes. There is no space for data lines in landscape mode. I suggest you revert to the old app until the problems are corrected.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. No longer works

    Update a dud. No longer works. Fix pls!

    1 vote
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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  3. Power outage

    Power out since 10:30 am. No info on app about restoration??

    1 vote
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  4. Outage Reporting

    To make me log in or find my bill during an outage to report an outage is stupid. Just freaking geo-locate me with my phone. That’s what apps do. The lights are out... I just want to report that. Not dig around in the dark for a bill.

    1 vote
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop tracking location

    Instead, locate user on-demand when app is launched, then STOP tracking once they have "closed" the app. If you need to make it clean in the code, add an "exit" function. The app does not provide alerts, so there is no need to use this except when necessary anyway

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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  7. 1 vote
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  8. Outage

    I have had no power since last night. I have lost all the food in my refrigerator. I have tried to contact KU to no avail. I am fortunate that I am not dependent on oxygen.

    1 vote
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  9. Outage

    I have not had power for over 18 hours. This is unacceptable on so many levels. People are on oxygen, people are losing food that cannot afford to lose. This is ridiculous. Did someone go on vacation and leave the store unattended?? KU where are you?????

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Accept payments

    Very disappointing you can't make payments. Expected to be able to easily make my payment. No use for all now

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  11. Outage boundaries

    At one time there was an option to show outage boundary, after an update that option was removed. I would like to see that option reinstated.

    2 votes
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  12. More choices

    Need more choices. Only have outages map and contact buttons. App needs more choices and info options to research our questions/issues

    1 vote
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  13. Will not make call

    When trying to report an outage you click on the 800 number and the iPhone splash screen comes up but when you press "call" nothing happens. Works with other apps by not KU.

    1 vote
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  14. Why

    Why have a app for your phone if you can't go in and do anything?

    3 votes
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  15. Map scrolling too sensitive

    Scrolling function of the map area is too sensitive to touch input. Nearly impossible to register touches on the outage icons because the map scrolls instead. Issue seen on a Galaxy S6 with Android 6.0.1.

    4 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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  17. 1 vote
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  18. Report outrages on the app

    It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

    22 votes
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    11 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  19. Excellent

    One of better Apps available for the consumer!
    Thank you...

    1 vote
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  20. Payments

    Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you

    36 votes
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LGE-KU Mobile App

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