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LGE-KU Mobile App

How can we improve our mobile app?

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41 results found

  1. More choices

    Need more choices. Only have outages map and contact buttons. App needs more choices and info options to research our questions/issues

    1 vote
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    1 comment  ·  Admin →
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  2. Will not make call

    When trying to report an outage you click on the 800 number and the iPhone splash screen comes up but when you press "call" nothing happens. Works with other apps by not KU.

    1 vote
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    0 comments  ·  Admin →
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  3. Why

    Why have a app for your phone if you can't go in and do anything?

    11 votes
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    1 comment  ·  iOS  ·  Admin →
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  4. Map scrolling too sensitive

    Scrolling function of the map area is too sensitive to touch input. Nearly impossible to register touches on the outage icons because the map scrolls instead. Issue seen on a Galaxy S6 with Android 6.0.1.

    5 votes
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    0 comments  ·  Android  ·  Admin →
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  5. Issue with detailed outages. Uninstalled and reinstalled and still the same. Can't touch the triangles to find out detailed info.

    4 votes
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    0 comments  ·  Admin →
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  6. Somtamang

    1 vote
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    0 comments  ·  Admin →
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  7. Report outrages on the app

    It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

    32 votes
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    22 comments  ·  iOS  ·  Admin →
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  8. Excellent

    One of better Apps available for the consumer!
    Thank you...

    2 votes
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    2 comments  ·  iOS  ·  Admin →
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  9. Payments

    Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you

    53 votes
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    1 comment  ·  Admin →
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  10. Get the app to work. Tried to call the ku phone number. Would not call

    1 vote
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    1 comment  ·  iOS  ·  Admin →
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  11. Calling

    Call the number doesn't work.

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  12. billing section

    Pay your bill via app

    22 votes
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    2 comments  ·  Android  ·  Admin →
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  13. payment selection

    Maybe you can include a payment selection so you don't have to get onto a computer or phone

    19 votes
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    1 comment  ·  Android  ·  Admin →
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  14. Take reports about non-critical outages like street lights.

    See title

    23 votes
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    8 comments  ·  Android  ·  Admin →
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  15. Need more reserve

    Web page, outage map, the app itself gets frozen when you need it the most. Seems like the servers or the web pages gets overwhelmed at the critical times. Outage map needs to be have more up to date info.

    1 vote
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    1 comment  ·  iOS  ·  Admin →
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  16. Change the weather part.

    Can you please change the app to where the weather on is not default? I don't like the weather part and don't like having to turn it off every time I want to see the outage map. There was nothing wrong with the app before.
    Thanks

    2 votes
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    2 comments  ·  iOS  ·  Admin →
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  17. Bill Pay and account

    It would be nice to be able to get out account information via the app as well as be able to pay it through the app.

    159 votes
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    45 comments  ·  iOS  ·  Admin →
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  18. LG&E APP

    Love the web site... Now give us an app for direct connection!!

    30 votes
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    5 comments  ·  iOS  ·  Admin →
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  19. Looks good so far.

    6 votes
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    1 comment  ·  Admin →
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  20. Update is bad.

    Please revert to original app. Drop the weather info. Thanks.

    8 votes
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    7 comments  ·  Admin →
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    under review  ·  Anonymous responded

    The weather data can be toggled off by useing the “wrench” icon at the top of the map.

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