Report outrages on the app
It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.
Would love to be able to see a history of outages. Like, why did the whole Highlands power go out on Monday, November 18, 2019 for about 5 minutes around 13:50?
Chris Smiley commented
Outage map is terrible hard to see go back to the old one.
Can’t get through on phone number. Outage supposed to be repaired by 6:30 and it’s still out. No way to check progress.
I’m not able to get info on when we can expect power to be restored. My data on my internet is spotty. We’ve been very patient, but would like to know what to expect.
Entire city of Woodlawn Park went out last night from 9:30 p.m. - 2:30 a.m. outage map on show <5 customers out. I texted “OUTAGE” but whenever I later texted “STATUS” I did not receive any replies or updates. I could not find a way to use this app to report my outage. APP useless to me last night.
The power has been out since around 930 last night and is still out at 9:26 this morning. Where is our power?
Kathy and Woodson Hopkins commented
Poor customer service on recognizing our outage, and informing us on situation. Thank God we only had a minor storm in Fayette county given the poor service from KU. Very disappointing.
3401 Briercroft Way 40509
Outage still not listed/noted on map.
No communication on resolution for 14 hours.
Reported at 9:30 said issue resolved at 9:40. It is not. Still no power in Falls Creek and is also not showing up on outage map as of 11:10. Also cannot call because of the bright digital phone that doesn’t work with no electricity geez
Nancy langan commented
How can you expect customers to report an outage when you don’t have your acct # when registering?. You used to be able to repirt using your home phone and address.
We have an electric outage and when we called to report an outage which occurred just minutes ago, your ‘roto answered’ “outage is now resolved.”
It is not resolved.
Greenbrier still does not show on the app as having an outage.
The power is out on Artis Way in the 40291 zip code
Russ Bittle commented
My power is out. I tried to report it. However I entered my phone number and account number. It says it does not recognize my info. Your company has no problem recognizing my payments.