How can we improve the GMP Mobile app?

Can't log in

Changed pw and it's still giving an error. States no internet connection. Internet is working fine.

20 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Martha shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    10 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Anonymous commented  ·   ·  Flag as inappropriate

        can't login, I get error messages such as... username and password don't match or no accounts linked to this username. I have confirmed my username and password and account numbers are all correct.

      • ZHatfield commented  ·   ·  Flag as inappropriate

        I think I worked out my issue... this app isn't for Green Mountain Energy in Tx, is it? That would explain why my credentials don't function, anyway.

      • Travis Parker commented  ·   ·  Flag as inappropriate

        As previous posts mentioned, account was created and now can't log in. Was excited about this app because mobile pay is a huge benefit for me as a customer. Hopefully the app will be worked on and debugged.

        My Internet connection is fine, the user information was entered correctly, as was the password.

      • Mike h. commented  ·   ·  Flag as inappropriate

        The app doesn't recognize my account number. However, I entered it correctly.

      Feedback and Knowledge Base