How can we improve the GMP Mobile app?

Can't log in

Changed pw and it's still giving an error. States no internet connection. Internet is working fine.

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Martha shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

10 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    can't login, I get error messages such as... username and password don't match or no accounts linked to this username. I have confirmed my username and password and account numbers are all correct.

  • ZHatfield commented  ·   ·  Flag as inappropriate

    I think I worked out my issue... this app isn't for Green Mountain Energy in Tx, is it? That would explain why my credentials don't function, anyway.

  • Travis Parker commented  ·   ·  Flag as inappropriate

    As previous posts mentioned, account was created and now can't log in. Was excited about this app because mobile pay is a huge benefit for me as a customer. Hopefully the app will be worked on and debugged.

    My Internet connection is fine, the user information was entered correctly, as was the password.

  • Mike h. commented  ·   ·  Flag as inappropriate

    The app doesn't recognize my account number. However, I entered it correctly.

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