How can we improve the GMP Mobile app?

I can't register

The app does not recognize my account number even though I entered it correctly

22 votes
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    Mike h. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    19 comments

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      • Tonia commented  ·   ·  Flag as inappropriate

        If you are a Green Mountain Energy customer, this app is for Green Mountain Power in VT. For Green Mountain Power customer, please try entering the first 10 digit of your account number. The 11th digit is a check digit that is not accepted by the Mobile App. If you are still having issues, please call us at 1-888-835-4672.

      • Anonymous commented  ·   ·  Flag as inappropriate

        after a year or more I still can't register. won't accept account number. app is crap!;!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I can't register on my I pad and need to know what to do. It says my acct # and phone # don't match and it also says it can't locate my acct.

      • Tonia commented  ·   ·  Flag as inappropriate

        Thank you for your feedback. We believe this issue has been fixed in the latest update.
        Please try again.

      • Anonymous commented  ·   ·  Flag as inappropriate

        The ap will not create an account. It says my account number and phone number do not match. I have tried several times.

      • kj commented  ·   ·  Flag as inappropriate

        I also had this problem. I was unable to create an account from the app on an iPad.
        Still unsuccessful trying the 10 digit account number (last digit truncated).
        I then went to the web site via a browser and successfully created an account.
        However, I am now unable to logon to my account via the app.
        It seems to be some sort of communication problem from the app to the business server(s).

      • Anonymous commented  ·   ·  Flag as inappropriate

        worthless app. put account number in six times and keeps telling me I must put an account number in

      • Anonymous commented  ·   ·  Flag as inappropriate

        Keeps telling me to enter my account number after I've done it 3 times! Frustrating!!!

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