Fix street light outages faster.
Waiting over 30 days for a street light to be repaired on a main boulevard and customer service wants to enter it again as a new street light outage. Yet I can see the report on the street light outage site....what a way to conduct business. Not very professional.
Jeff B commented
The online map system for Georgia Power is not working when you type in an address. It says "calculating" and never unfreezes?
pole#12590 at 13th & central aves ship bottom the light has been out for over a month
It would help to put the pole number visible foe you to see instead of a yellow sticker with black numbers 07..but yet that is not the pole number. Yes 30 days is a long time to wait especially because I work nite shift and it is extremely dark when leaving the house to get in my car
The street light at 3981 Statewood Rd, NE, Atlanta, GA 30342 is out! I live at 3981 Statewood Rd, NE, Atlanta, GA 30342. My wife & I pay our taxes on time & we want that light fixed as soon as possible.
I don't like your on line reporting program because "step 3" fill out the form never came up. If you are going to design a reporting program, design it so the directions and the procedures match.
The outage has bee since May and reported many, many times by nearby residences as well as myself three weeks ago. Why has there not been a post to the website as to what's preventing the light from being repaired expeditiously? Please provide feedback.
Given the comments on repair delays it seems that Georgia Power's response to customer concerns are being ignored. Any response?
Still not fixed over 4 months!
Pole Number: 57554/43571
Order #: 202586
Date Reported: 5/22/2015 2:31:12 PM
I echo everything from previous comment. I spoke with c s rep in reference to s/light out
for more than 3 weeks after crew removed lamp fixture.Update requested on status,rep unable to provide....hopefully fix will occur before merger or soon thereafter.
I hope successor to this outfit has a better idea.
Not Happy Customer
Waiting since 6/12/15 and it's 9/20/15 now and no street light has been repaired. Unacceptable!!!!! No update was given to why it's still out.
been about a month to get the trees cut back from my light. no info given...