Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. 70 votes
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      19 comments  ·  iPhone  ·  Admin →
    • Improvements

      You should allow customers to view the entire account & statement when paying the bill. Plus it does not update once paid, look into it! Thanks!

      43 votes
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        started  ·  6 comments  ·  iPhone  ·  Admin →
      • 34 votes
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        • 29 votes
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            5 comments  ·  iPhone  ·  Admin →
          • Thermostat Control from the App

            a no brainer; Pepco.....

            23 votes
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            • Outage info/updates

              I'd love it if you were able to share more information about the cause of the outage with customers -- obviously only once you find out yourselves. But when you're sitting in the dark checking your phone for updates, any tiny new piece of information is golden, and the cause is always the foremost question on your mind.

              19 votes
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                1 comment  ·  Admin →
              • 14 votes
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                • Android

                  Pepco web programmable thermostats should have an android version, so we can control them through our phones

                  13 votes
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                    2 comments  ·  Android  ·  Admin →
                  • 13 votes
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                    • Save password or set Touch ID

                      I like the apps but I hate to enter my password every time I want to log in. Let me save my password as Touch ID or a check mark to save password in the phone.

                      10 votes
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                      • you should allow updating/change of one's account information

                        you should allow changes/updates to one's account information like new phone # etc

                        10 votes
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                          1 comment  ·  iPhone  ·  Admin →
                        • 8 votes
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                            1 comment  ·  Android  ·  Admin →
                          • Size of Thermostat Screen

                            Please reduce size or thermostat screen so that it can be fully seen on iPhone 6s. It use to be sized correctly.

                            7 votes
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                              1 comment  ·  iPhone  ·  Admin →
                            • please allow customers to schedule payments when they are due.

                              I want to schedule my payment for a later date. I accessed the PEPCO APP on 23 Dec 14 to pay a bill due on 07 Jan 15 but I could not find where to schedule the payment date. Is there a way to choose a later pay date?

                              7 votes
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                                1 comment  ·  Admin →
                              • 7 votes
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                                  0 comments  ·  iPhone  ·  Admin →
                                  under review  ·  Anonymous responded

                                  Jason,

                                  We are not able to reproduce the app crashing just by zooming in and out. Could you answer these questions?

                                  1. What version of iOS in on your iPhone?
                                  2. Is your iPhone jailbroken?
                                  3. Is there anything else you are tapping on in the app while zooming?

                                  Thank you.

                                • 7 votes
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                                    under review  ·  0 comments  ·  iPhone  ·  Admin →
                                  • Thermostat Page Size

                                    When accessing the thermostat page it is too big to be seen on the screen.

                                    7 votes
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                                      1 comment  ·  iPhone  ·  Admin →
                                    • I can only use this app if I have wi fi

                                      Need to be able to use this when I don't have wi fi

                                      7 votes
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                                        1 comment  ·  iPhone  ·  Admin →
                                      • 6 votes
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                                          0 comments  ·  iPhone  ·  Admin →
                                        • 6 votes
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                                            0 comments  ·  iPhone  ·  Admin →
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