Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Automatically signed out when reading things in the app

    I got logged out every two minutes or so while reading the energy saving tips. There’s a lot of clicking on that page so it seems like the automatic sign out isn’t aware that I’m interacting with the app.

    1 vote
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  2. 1 vote
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  3. Make app compatible with voiceover

    To enter your account and password using voiceover for iOS the keyboard does not come up so cannot go into my account however to get into this forum the keyboard came up when I hit the on the edit field so it’s obviously a error in programming

    1 vote
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  4. PASSWORD FIELD TOO SHORT!

    My password length is one character too long for the allotted length within the app. I cannot sign into my account via the app due to this.

    Please add more characters so that people with longer account passwords can use the app.

    Thanks!

    1 vote
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  5. Face ID

    Why take out the Face ID for login ?

    10 votes
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  6. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

    1 vote
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  7. Read and Implement

    This app is poorly organized - when I launch, why do I see a picture that uses more than half the screen and it takes 4 clicks to get to remote control of my thermostat? Kill the picture! Further, I’m sure there’s a 15-year old kid out there that could do a better job programming this app in about 45 minutes. Finally, just read the other comments and implement them ... and for goodness sake, don’t remove functionality that is being used.

    1 vote
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  8. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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  9. Username character limits

    I can’t login because the username field won’t allow the amount of characters that my email address (username) needs to login. Please assist.

    1 vote
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  10. 1 vote
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  11. 1 vote
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  12. Termostate

    Difficult to understand, difficult to set it up automatically for both cold an heat. One or the other. Maybe a guide will be a good idea.

    1 vote
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  13. Weekend customer care

    Add weekend hours to handle your customers concerns. Even if it’s part time. These apps aren’t good for everything. You do need to speak to a person sometime.

    1 vote
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  14. Can control my thermostat thru the app.

    Can control my thermostat thru the app since April 9,2019 ..... the thermostat app said OOPS can not find.

    Can someone tell me what’s going on???

    1 vote
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  15. Program Thermostat

    Why does this feature keep having issues? It worked fine for several days and now isn’t available due to an error. Please issue regular updates to this app to improve its usability.

    1 vote
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  16. Account sometimes doesn’t show up

    I have been using the app for about a week. I added my account to the app. It sometimes shows up once I signed in and sometimes doesn’t. I don’t know how to make it stay. Please fix this problem!

    2 votes
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  17. Wtf

    Unstable app, only a quarter of the time shows my account. Wants me to enter new account instead. Logs out after short amount of time when I just want to continuously want to adjust temperature.

    Have to segue through payment page all the time before getting to control thermostat page. Incredibly poorly designed. Please fix.

    1 vote
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  18. My usaa back

    It’s will not let me link my bank what’s going on it was just on there

    1 vote
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  19. Fix payment fields

    Routing number field does not work. Can’t make payment. Thank you!

    1 vote
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  20. 1 vote
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