Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Payment

    It’s deleted my bank now I can’t even add it back or use my debit card. Usaa in my bank I’m trying to pay.

    1 vote
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  2. 1 vote
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  3. App Crash

    I have updated my iOS but every time I try to access my account on the app it crashes. I have redownloaded the app twice to no avail... It would be nice to have a functioning app.

    1 vote
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  4. Previous Payment Method

    I would like the option to remove a previously used payment method from your system. I deleted the app and installed it again, and I found that my bank info had been stored.

    1 vote
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  5. Fix the TouchID bug

    By enabling the Touch ID the app crashes continuously and the only way that I could fix it was to uninstall and reinstall the app.
    Needs to be fixed.

    1 vote
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  6. APP constantly crashes

    Pepco app constantly crashes upon opening and going to pay my bill. Everyone I use the app I have to delete and reinstall the app! This needs to be improved !

    1 vote
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  7. 1 vote
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  8. The app doesn’t work on iPhone XS MAX

    The app hasn’t been working on the iPhone 10 X MAX since day one. It immediately exist as soon as I log in! Omg? Where is your QAs? Does anyone work in the company? This is a show blocker, I can’t use the app for a month now! What a mess!

    4 votes
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  9. 1 vote
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  10. Something is wrong with the app!!!

    I can’t login in this Pepco app from apple phone

    1 vote
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  11. 1 vote
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  12. Delet

    Can’t delete a old home or apartment from my account I don’t live there no more and I can’t add my new house on

    1 vote
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  13. The app no longer works for changing the thermostat

    I’m on iOS 12.0.1 but also had the same issue on iOS 12. I get an error every time I try to change my thermostat settings. The app also doesn’t scale properly for iPhone X. Trying to submit this feedback, the title is cut off.

    1 vote
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  14. 1 vote
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  15. 1 vote
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  16. Alert confusion

    My power went out, it’s raining so I’m not totally surprised but when I checked the app to see how widespread the problem was and maybe get an estimate of the repair I got a bizarre surprise.

    Today is September 27, 2018. There are three postings about the outage. One says it will be fixed by March 3, 2018, the second one says that power was retired for my area, and the third says it will be restored by March 6, 2018.

    I’m glad to have an app to check what’s going on but please make sure it’s an accurate…

    1 vote
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  17. 1 vote
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  18. App 100% failure

    Can’t access account, never received any electronic bill or message, I can login but no information available except bill amount - but can’t pay it, see details or so anything. Insanely frustrating. I set everything up and it worked last month - after several precious tries. This is not acceptable! You can’t put customers on election payment and not have it work.

    1 vote
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  19. App does not work/allow you to log in

    Every time I log in I get this message

    Error
    There was an error signing in. Please try again.

    Please try submitting your request again or contact us at 1-877-737-2662 to report or get information about your power outage.

    Also app does not update balance after its paid!

    4 votes
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  20. iOS 11.4.1 App crashes on "Save to Photos"

    When I try to use the "Save" button on my payment receipt with "Save to photos," the app crashes. I'm running iOS 11.4.1 on an iPhone 8 Plus.

    1 vote
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