Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Bill payment from app

    Please include payment history and payment confirmation. All other utility companies include this. Not sure why this app does not include. I paid last month using app- thought all was good, only to see that this month as I am paying that last month never posted.

    1 vote
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  2. Why can’t I use my thumbprint anymore

    Why can’t I use my thumbprint anymore

    1 vote
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  3. Please help me

    Please stop the service for my residential unit (Account number:50011171167) because I am out of country since December 2017
    Thank you

    1 vote
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  4. Old acct

    Hi how do I remove an old account for my previous address? Thnx

    1 vote
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  5. Account homepage

    Put the Energy Use / Programming option on the account homepage. It’s not obvious (nor logical) that you should have to click on the bill amount to get to these options. Thx

    1 vote
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  6. Too many clicks to change the temperature

    Too many clicks delays and wait to get to the temperature controls
    This Poor user experience can easily be fixed

    1 vote
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  7. Estimated Bill

    As a user of the app, I would like to be able to see what my bill would be based on my average energy usage in the current billing cycle.

    Seeing how much energy I use on a daily basis is a great feature. I think including a billing estimate would take it to next level. I understand that it would only be an estimate, but knowing whether or not I can use more less energy to get to a certain bill amount would be extremely helpful.

    3 votes
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  8. Payment updates

    The app should update payment information at 24 hours after payments have been posted because my bill was payed on time and two days later, the same bill is still posted as pasted due.

    2 votes
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  9. App is slow lame and ugly

    You should get your developers to work and create a more seamless app experience

    2 votes
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  10. 1 vote
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  11. App registration fail

    Would not accept any of several usernames tried. Poor usability: to correct first field (username), app jumps to bottom for pop up keypad input. That makes the input impossible to see until after: user has to scroll up to see input field, which disappears again when typing. iPhone 7 iOS 11.2.1

    1 vote
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  12. Lots of bugs

    I can’t register for a new account. I can’t pay a bill with a guest sign-in because nothing happens after you put in an account number and zip code. Also your website is down when trying to create a new account.

    1 vote
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  13. Program thermostat

    When I log in online, you give me this message. You could help me to solve this problem? Thanks

    Error - Single Sign-On
    Unexpected Runtime Authn Adapter Integration Problem.
    Please contact your system administrator for assistance regarding this error.
    Adapter: oam0

    1 vote
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  14. programmable thermostat option stopped working

    It says “unexpected runtime authentication adapter integration problem”

    Please fix it

    1 vote
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  15. Terrible service

    No updates on the current outage. Nothing.

    1 vote
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  16. Bill does not appear until after it is overdue

    Bill does not appear until after it is overdue

    1 vote
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  17. 1 vote
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  18. Alert Settings

    Clicking on the Alert Settings tab displays no options. It would be nice to setup automatic outage alerts for your account. I have pets at home and if the power goes out, no A/C which is a hazard during the summer. Receiving an automatic notification would alert me immediately.

    1 vote
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  19. Thermostat Control App

    I had the programmable thermostat installed over 24 hours ago and downloaded the app to control it from my phone.

    The instructions states that I should download the pepco self service app, click on the My Thermostat in the self-service app. The only problem is that the only thing the app shows is paying my account or changing my password or outage alerts.

    I called yesterday and was assured that in 24 hours the thermostat link would show up but it still hasn't.

    3 votes
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  20. Thermostat control to turn on HVAC fan

    The app works we'll for turning on and off and creating a schedule. Would like to be blue to turn the fan from AUTO to On to circulate air.

    1 vote
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