Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. QA team needs to fix this!

    I am a QA engineer and found this problem.


    • When you have a credit on the account, it should show as - (negative) to indicate credit. On the App, that works, but on the main website, it shows that you owe, please fix the issue asap. Thanks!

    Ali

    1 vote
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  4. Wifi setting

    How do you change the wifi setting when your router or provider is changed?

    1 vote
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  5. Improper overdue tag

    My latest billing period ended feb 24. Pepco hasn't even sent me an email for it. Yet the app shows the amount as being overdue, says it was due feb 17. In fact it was my PREVIOUS bill which was due feb 17 (which I paid on feb 1)

    1 vote
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. AutoPay

    Please provide account autopay on the mobile app

    1 vote
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  7. Make your app work smoothly

    Your app is not user friendly. I can't even adjust Saturday and Sunday's schedule because they are not accessible. Also when I came back to my account a couple of weeks later since last login, on setting email address switched by account # and tried to "Thermostat scheduling" page , the whole thing freezes.

    1 vote
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  8. Bill pay

    This app should also show when a payment has posted or pending payment. It does no good if the app shows past due and the customer has posted a payment/pending payments via website

    1 vote
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  9. Thermostat is hot so room temp is wrong

    Has anyone else noticed that the Pepco Wifi thermostat generates heat in the upper left area? The thermostat reading is usually around 3 degrees warmer than the actual room temperature. So I have to set the thermostat higher to compensate.

    1 vote
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  10. Touch ID or Keychain

    It's annoying that I have to enter my password every time I want to use the app. Some time I wake up in the middle of the night because it's too cold or too hot and I want to adjust the thermostat. Just imagine me in that circumstance trying to type a password in my bed. Set a Touch ID, remember My Login credentials or keychain with Apple security method, please.

    3 votes
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  11. Terrible App

    I am actually using more energy with this installation than I did before bc the app is totally useless
    Need touchid login
    Better customization features to set temps throughout the day
    Or can't even see half the screen

    2 votes
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  12. Why doesn't app work

    I have 2 systems and you can't read the whole week or see the whole week on my iPhone 6 Plus. This app seems not very intuitive to use. Needs tons of work to make it user friendly. I will be removing my thermostats if this can't be fixed ASAP. New purpose of having something that doesn't work

    1 vote
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  13. iPhone update issue

    Since the latest update, the programmable thermostat page does not load properly. It's larger than the screen display and you cannot scroll to the right to see more info. Please review and correct. It makes it impossible to use to programmable thermostat on the app.

    1 vote
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  14. Program thermostat app

    Hi. I can't see all of the thermostat app on my iPhone 6. Is there a way to change the format
    Or view?

    10 votes
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    2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  15. Scale to screen

    When I try to pull up my thermostat in the app, the page doesn't scale to my phone screen. Nor does it allow me to scroll. So while I can access some of these features, I can't select or access everything making it partially useless. Please fix!

    1 vote
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  16. Update for IOS10?

    The programmable thermostat used to work on the app. After updating to IOS10 it no longer shows the entire screen and there is no ability to scroll.

    1 vote
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  17. iPhone- update to iOS 10

    After updating to iOS 10, the temperature dial for controlling the thermostat is partially hidden/cut-off as it is not centered on my screen.

    How can this be fixed?

    3 votes
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  18. Didn't force close whenever launched since the ios 10 release!

    Update it so it is optimized for IOS 10, and sign in information can be stored.

    1 vote
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  19. 1 vote
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  20. Saved payment method accessibility

    I would love the ability to make a payment through the app using a saved payment method from my account. Currently if I choose to make a payment through the app, I have to re-enter my bank account info but it I do it through the web portal, it has my saved method of payment. It would be nice to have that in the app.

    6 votes
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