Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. The app doesn’t work on iPhone XS MAX

    The app hasn’t been working on the iPhone 10 X MAX since day one. It immediately exist as soon as I log in! Omg? Where is your QAs? Does anyone work in the company? This is a show blocker, I can’t use the app for a month now! What a mess!

    4 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Touch ID or Keychain

    It's annoying that I have to enter my password every time I want to use the app. Some time I wake up in the middle of the night because it's too cold or too hot and I want to adjust the thermostat. Just imagine me in that circumstance trying to type a password in my bed. Set a Touch ID, remember My Login credentials or keychain with Apple security method, please.

    3 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Username field too small

    Username field is too small. Won't accept full user name therefore can not log in. Website accepts full user name.

    3 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Estimated Bill

    As a user of the app, I would like to be able to see what my bill would be based on my average energy usage in the current billing cycle.

    Seeing how much energy I use on a daily basis is a great feature. I think including a billing estimate would take it to next level. I understand that it would only be an estimate, but knowing whether or not I can use more less energy to get to a certain bill amount would be extremely helpful.

    3 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. iPhone- update to iOS 10

    After updating to iOS 10, the temperature dial for controlling the thermostat is partially hidden/cut-off as it is not centered on my screen.

    How can this be fixed?

    3 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. Thermostat Control App

    I had the programmable thermostat installed over 24 hours ago and downloaded the app to control it from my phone.

    The instructions states that I should download the pepco self service app, click on the My Thermostat in the self-service app. The only problem is that the only thing the app shows is paying my account or changing my password or outage alerts.

    I called yesterday and was assured that in 24 hours the thermostat link would show up but it still hasn't.

    3 votes
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  10. 3 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't change my credit card info

    Can't change my credit card info! )-:

    3 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. Terrible App

    I am actually using more energy with this installation than I did before bc the app is totally useless
    Need touchid login
    Better customization features to set temps throughout the day
    Or can't even see half the screen

    2 votes
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  13. Add individual work orders to track by acct.

    Add work orders created by acct, on this appbnot related to outage (like tree service) that home owner can followup on. It could be added to map, but not related to outage. Add log feature to show history of requests by acct.

    2 votes
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  14. App is slow lame and ugly

    You should get your developers to work and create a more seamless app experience

    2 votes
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  15. 2 votes
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  16. 2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make it not crash whenever you try to open. It

    Umm, maybe make the app open without crashing so iPhone users can use it.

    2 votes
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  18. Provide more accurate information on power restoration information. The number of houses still without power in my zip code is incorrect.

    Provide more accurate information on power restoration information. The number of houses still without power in my zip code is incorrect. If there are less than 1,000 houses without power in a certain zip code(s), updates should be broken down by street not just zip code. In addition, updates should be more frequent.

    2 votes
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  19. 2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Thermostat Programming is Broken

    [Missing “en-PHI.error_validate” translation] is all I see. Please fix.

    Thank you.

    2 votes
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