Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Payment updates

    The app should update payment information at 24 hours after payments have been posted because my bill was payed on time and two days later, the same bill is still posted as pasted due.

    2 votes
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  2. Thermostat is hot so room temp is wrong

    Has anyone else noticed that the Pepco Wifi thermostat generates heat in the upper left area? The thermostat reading is usually around 3 degrees warmer than the actual room temperature. So I have to set the thermostat higher to compensate.

    1 vote
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  3. Closes on payment

    The app crashes when i hit submit. Thought I did aomething wrong the forst time but I may have just double-paid my bill! Not happy.

    1 vote
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  4. Why doesn't app work

    I have 2 systems and you can't read the whole week or see the whole week on my iPhone 6 Plus. This app seems not very intuitive to use. Needs tons of work to make it user friendly. I will be removing my thermostats if this can't be fixed ASAP. New purpose of having something that doesn't work

    1 vote
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  5. 1 vote
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  6. 1 vote
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  7. Wtf

    Unstable app, only a quarter of the time shows my account. Wants me to enter new account instead. Logs out after short amount of time when I just want to continuously want to adjust temperature.

    Have to segue through payment page all the time before getting to control thermostat page. Incredibly poorly designed. Please fix.

    1 vote
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  8. Crashes every time I go pay with credit card

    Without registering my acct. when I push submit button, crashes the app.

    1 vote
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  9. The app no longer works for changing the thermostat

    I’m on iOS 12.0.1 but also had the same issue on iOS 12. I get an error every time I try to change my thermostat settings. The app also doesn’t scale properly for iPhone X. Trying to submit this feedback, the title is cut off.

    1 vote
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  10. Weekend customer care

    Add weekend hours to handle your customers concerns. Even if it’s part time. These apps aren’t good for everything. You do need to speak to a person sometime.

    1 vote
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  11. Provide realistic estimates of restoration

    The app is useless in providing customers with a realistic estimate of power restoration. No details provided about WHEN it will even be assessed, much less restored, even when there are NO widespread outages. It’s the 21st century for Pete’s sake and the smart meters we were forced to install we’re supposed to improve this. They haven’t.

    1 vote
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  12. 1 vote
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  13. Lots of bugs

    I can’t register for a new account. I can’t pay a bill with a guest sign-in because nothing happens after you put in an account number and zip code. Also your website is down when trying to create a new account.

    1 vote
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  14. Can’t connect to thermostat

    My app always says “ [missing "en-PHI.auth_error" translation]” when I try and connect to my thermostat. It had never worked. Fix this, please!

    1 vote
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  15. 1 vote
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  16. Cannot open the app. Cannot even delete it.

    Tell me how to open or delete the app.

    1 vote
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  17. App Crash

    I have updated my iOS but every time I try to access my account on the app it crashes. I have redownloaded the app twice to no avail... It would be nice to have a functioning app.

    1 vote
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  18. Automatically signed out when reading things in the app

    I got logged out every two minutes or so while reading the energy saving tips. There’s a lot of clicking on that page so it seems like the automatic sign out isn’t aware that I’m interacting with the app.

    1 vote
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  19. AutoPay

    Please provide account autopay on the mobile app

    1 vote
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  20. 1 vote
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