Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

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  2. Fix the TouchID bug

    By enabling the Touch ID the app crashes continuously and the only way that I could fix it was to uninstall and reinstall the app.
    Needs to be fixed.

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  3. 1 vote
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  4. iPhone update issue

    Since the latest update, the programmable thermostat page does not load properly. It's larger than the screen display and you cannot scroll to the right to see more info. Please review and correct. It makes it impossible to use to programmable thermostat on the app.

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  5. 1 vote
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  6. Thermostat control to turn on HVAC fan

    The app works we'll for turning on and off and creating a schedule. Would like to be blue to turn the fan from AUTO to On to circulate air.

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  7. Too many clicks to change the temperature

    Too many clicks delays and wait to get to the temperature controls
    This Poor user experience can easily be fixed

    1 vote
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  8. Please help me

    Please stop the service for my residential unit (Account number:50011171167) because I am out of country since December 2017
    Thank you

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  9. Bill does not appear until after it is overdue

    Bill does not appear until after it is overdue

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  10. 1 vote
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  11. 1 vote
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  12. Update issue

    For months my account has not updated but I'm being charged late fees. Please update this app so I know what my bill actually is.

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  13. Make app compatible with voiceover

    To enter your account and password using voiceover for iOS the keyboard does not come up so cannot go into my account however to get into this forum the keyboard came up when I hit the on the edit field so it’s obviously a error in programming

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  14. Username character limits

    I can’t login because the username field won’t allow the amount of characters that my email address (username) needs to login. Please assist.

    1 vote
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  15. Payment

    It’s deleted my bank now I can’t even add it back or use my debit card. Usaa in my bank I’m trying to pay.

    1 vote
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  16. Program Thermostat not working

    When I select Program Thermostat it stays blank. It doesn’t los anymore despite my thermostat being online and functioning as normal.

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  17. Face ID login

    Can you please add Face ID login,
    It’s time consuming to have to put in my password every time I want to program the thermostat

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  18. 1 vote
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  19. Power usage

    Please graph monthly usage, in addition to or instead of the graph compare this month to last years same month.

    Thank you

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  20. Scale to screen

    When I try to pull up my thermostat in the app, the page doesn't scale to my phone screen. Nor does it allow me to scroll. So while I can access some of these features, I can't select or access everything making it partially useless. Please fix!

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