Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. FaceID support

    Hi, would be nice to integrate FaceID support since newer iPhones no longer have the TouchID/fingerprint scanner. Thanks.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bill payment from app

    Please include payment history and payment confirmation. All other utility companies include this. Not sure why this app does not include. I paid last month using app- thought all was good, only to see that this month as I am paying that last month never posted.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Account sometimes doesn’t show up

    I have been using the app for about a week. I added my account to the app. It sometimes shows up once I signed in and sometimes doesn’t. I don’t know how to make it stay. Please fix this problem!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make your app work smoothly

    Your app is not user friendly. I can't even adjust Saturday and Sunday's schedule because they are not accessible. Also when I came back to my account a couple of weeks later since last login, on setting email address switched by account # and tried to "Thermostat scheduling" page , the whole thing freezes.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. Alert confusion

    My power went out, it’s raining so I’m not totally surprised but when I checked the app to see how widespread the problem was and maybe get an estimate of the repair I got a bizarre surprise.

    Today is September 27, 2018. There are three postings about the outage. One says it will be fixed by March 3, 2018, the second one says that power was retired for my area, and the third says it will be restored by March 6, 2018.

    I’m glad to have an app to check what’s going on but please make sure it’s an accurate…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  14. Delet

    Can’t delete a old home or apartment from my account I don’t live there no more and I can’t add my new house on

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  15. APP constantly crashes

    Pepco app constantly crashes upon opening and going to pay my bill. Everyone I use the app I have to delete and reinstall the app! This needs to be improved !

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. Program thermostat

    When I log in online, you give me this message. You could help me to solve this problem? Thanks

    Error - Single Sign-On
    Unexpected Runtime Authn Adapter Integration Problem.
    Please contact your system administrator for assistance regarding this error.
    Adapter: oam0

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. App registration fail

    Would not accept any of several usernames tried. Poor usability: to correct first field (username), app jumps to bottom for pop up keypad input. That makes the input impossible to see until after: user has to scroll up to see input field, which disappears again when typing. iPhone 7 iOS 11.2.1

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. POWER OUTAGE MAP NOT WORKING ON IPHONE APP

    Your iPhone outage map just spins when clicked on. It's been out for many days. Please FIX this link!

    It's ridiculous !!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  19. Use stormpins.com app which ties into police fire and national weather service. Also doesn't require account numbers

    Use stormpins.com app which ties into police fire and national weather service. Also doesn't require account numbers

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Almost useless

    It’s about paying your bill not for setting the thermostat. What a joke. Signs you out after what seems only seconds.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Pepco Self Service Apps

Categories

Feedback and Knowledge Base