Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Axis

    The y axis under the hourly usage chart should be kW not kWh. If it's truly kWh it would be a cumulative value vs time with slopes varying with power

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  2. Terrible service

    No updates on the current outage. Nothing.

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  3. 1 vote
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  4. Update for IOS10?

    The programmable thermostat used to work on the app. After updating to IOS10 it no longer shows the entire screen and there is no ability to scroll.

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  5. iOS 11.4.1 App crashes on "Save to Photos"

    When I try to use the "Save" button on my payment receipt with "Save to photos," the app crashes. I'm running iOS 11.4.1 on an iPhone 8 Plus.

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  6. Termostate

    Difficult to understand, difficult to set it up automatically for both cold an heat. One or the other. Maybe a guide will be a good idea.

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  7. Didn't force close whenever launched since the ios 10 release!

    Update it so it is optimized for IOS 10, and sign in information can be stored.

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  8. Wifi setting

    How do you change the wifi setting when your router or provider is changed?

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  9. 1 vote
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  10. Reporting street light

    I love being able to instantly report a broken street light but inputting all my information is tedious. Can you make it if I log in the app will pull the required information into the street light form? It would make it much faster to input the information since all the information is in my account.

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  11. Why can’t I use my thumbprint anymore

    Why can’t I use my thumbprint anymore

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  12. 1 vote
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  13. Improper overdue tag

    My latest billing period ended feb 24. Pepco hasn't even sent me an email for it. Yet the app shows the amount as being overdue, says it was due feb 17. In fact it was my PREVIOUS bill which was due feb 17 (which I paid on feb 1)

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  14. Program Thermostat

    Why does this feature keep having issues? It worked fine for several days and now isn’t available due to an error. Please issue regular updates to this app to improve its usability.

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  15. 1 vote
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  16. Bill pay

    This app should also show when a payment has posted or pending payment. It does no good if the app shows past due and the customer has posted a payment/pending payments via website

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  17. Payment history / error message when processing payments

    Payment history / error message when processing payments

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  18. Day to day energy usage breakdown and cost

    Hiii!

    It would be very helpful to see on a day to day how much energy i use and its corresponding cost. So 1. I understand how the usage of energy corresponds to how much i pay and 2. So if il using too much energy i can be more efficient with my energy usage

    Please let your product mgmt team see this request!

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  19. Notifications / Alerts

    Add bill reminder / payment due

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  20. Account

    I don't understand why I have to enter an account number to log in. A password ok, but the actual account number? No. If someone has several accounts, the App should show all of them once they are logged on with a pin or by applying a thumb on the home button on the iPhone (Biometric ID). Serious guys, this App is pretty much behind the times. Please make it user friendly. Right now, it's NOT.

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