Pepco Self Service Apps
Welcome to the Pepco Self Service Apps user feedback forum.
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Moving
It would be nice if this app allowed stop and start services.
1 vote -
Payment history
The app doesn’t show a payment that’s already logged by my credit card company or history of successful payments in general or pending payments. Also the balance shows as high because the payment was made..
1 vote -
stop sending 10 text messages on the same issue...I know my when my bill is due. let me know if I forget 😅
text messages
1 vote -
Update email address on the app
Can you provide an option to update email address on the app please
2 votes -
Update payments
Allow app to show all past/recent payments. Also allow app to update bill amount once payment is posted. I paid last week but it doesn’t show in app.
1 vote -
Humans
More people answering the phone lines would be a good idea. The machines are infuriating.
1 vote -
i own pepco a $115.00 paymt was stolen from my acct history and my bank acct by adjudication!! you are ordered cease and desist all offices
you never did good for my needs all of you are fired as of oct 8 2020!
1 vote -
ur app is not allowing payment right now I am getting "invalid speedway fee" message error
problem w payment
1 vote -
1 vote
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1 vote
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Unacceptable.
I have been waiting to receive my 200$ credit for over 6 months now. Unacceptable.
1 vote -
Stop logging me out!!!!
Give people the option to stay logged in or use facial recognition to log in. It’s extremely irritating to be constantly logged our when I’m trying to check outage status.
1 vote -
Provide realistic estimates of restoration
The app is useless in providing customers with a realistic estimate of power restoration. No details provided about WHEN it will even be assessed, much less restored, even when there are NO widespread outages. It’s the 21st century for Pete’s sake and the smart meters we were forced to install we’re supposed to improve this. They haven’t.
1 vote -
Automatic payments
Please allow for automatic payments like my other bills.
1 vote -
1 vote
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1 vote
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Stop my cervise
I move to 12323 Firtree ln Bowie md 20715
1 vote -
FaceID support
Hi, would be nice to integrate FaceID support since newer iPhones no longer have the TouchID/fingerprint scanner. Thanks.
1 vote -
Day to day energy usage breakdown and cost
Hiii!
It would be very helpful to see on a day to day how much energy i use and its corresponding cost. So 1. I understand how the usage of energy corresponds to how much i pay and 2. So if il using too much energy i can be more efficient with my energy usage
Please let your product mgmt team see this request!
1 vote -
Historic use data
Please include historic energy use data, not just the last week. Show monthly and yearly use.
1 vote
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