Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. Moving

    It would be nice if this app allowed stop and start services.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  2. Payment history

    The app doesn’t show a payment that’s already logged by my credit card company or history of successful payments in general or pending payments. Also the balance shows as high because the payment was made..

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  3. stop sending 10 text messages on the same issue...I know my when my bill is due. let me know if I forget 😅

    text messages

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  4. Update email address on the app

    Can you provide an option to update email address on the app please

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Update payments

    Allow app to show all past/recent payments. Also allow app to update bill amount once payment is posted. I paid last week but it doesn’t show in app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  6. Humans

    More people answering the phone lines would be a good idea. The machines are infuriating.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  7. i own pepco a $115.00 paymt was stolen from my acct history and my bank acct by adjudication!! you are ordered cease and desist all offices

    you never did good for my needs all of you are fired as of oct 8 2020!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. ur app is not allowing payment right now I am getting "invalid speedway fee" message error

    problem w payment

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  9. THE APP NO LONGER ALLOWS PROGRAMMING THE THERMOSTAT. PLEASE FIX!!!!!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  10. Have a way to show if you have pending payments through the app and on the website.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  11. Unacceptable.

    I have been waiting to receive my 200$ credit for over 6 months now. Unacceptable.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  12. Stop logging me out!!!!

    Give people the option to stay logged in or use facial recognition to log in. It’s extremely irritating to be constantly logged our when I’m trying to check outage status.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  13. Provide realistic estimates of restoration

    The app is useless in providing customers with a realistic estimate of power restoration. No details provided about WHEN it will even be assessed, much less restored, even when there are NO widespread outages. It’s the 21st century for Pete’s sake and the smart meters we were forced to install we’re supposed to improve this. They haven’t.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  14. Automatic payments

    Please allow for automatic payments like my other bills.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  15. Set up auto-pay or payment reminders would be really helpful

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  16. Make it easier to sign out of app.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  17. Stop my cervise

    I move to 12323 Firtree ln Bowie md 20715

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  18. FaceID support

    Hi, would be nice to integrate FaceID support since newer iPhones no longer have the TouchID/fingerprint scanner. Thanks.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  19. Day to day energy usage breakdown and cost

    Hiii!

    It would be very helpful to see on a day to day how much energy i use and its corresponding cost. So 1. I understand how the usage of energy corresponds to how much i pay and 2. So if il using too much energy i can be more efficient with my energy usage

    Please let your product mgmt team see this request!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  20. Historic use data

    Please include historic energy use data, not just the last week. Show monthly and yearly use.

    1 vote
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    0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
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