Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. This app sucks. When will my power be back on? Stop stealing my mom

    1 vote
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. Face ID

    Why take out the Face ID for login ?

    6 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  3. save password, schedule payment, payment history tab including scheduled payments -all standard on most basic apps

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  4. Thermostat Programming is Broken

    [Missing “en-PHI.error_validate” translation] is all I see. Please fix.

    Thank you.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  5. Program thermostat

    Make it work

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  6. Can’t pay bill

    The app is not accepting my bank routing number, which I have checked multiple times and know is correct. It is also not accepting my debit card info, despite my knowing that that is also correct. I am unable to pay my bill at this time via the app. Do you have any suggestions?

    4 votes
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    4 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →

  7. Can't program thermostats in Android app. Get message:  [missing "en-PHI.validate_error" translation

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. Not shut down the entire app just because you need to upgrade one part. I can't program my thermostat because you're upgrading the payments

    unavailable for stupid reason

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  9. save payment and add auto pay

    save account number or routing number, and have auto pay, since your app has no notification of payment due

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  10. .make it easier to sign out.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  11. Create a separate app for thermostat control. Having to log in on the Self Service app to access thermostat controls is a huge inconvenience

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  12. Automatically signed out when reading things in the app

    I got logged out every two minutes or so while reading the energy saving tips. There’s a lot of clicking on that page so it seems like the automatic sign out isn’t aware that I’m interacting with the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  13. get the app in sync with outage reports. my report does not show and crew still walking around neighborhood

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  14. Make app compatible with voiceover

    To enter your account and password using voiceover for iOS the keyboard does not come up so cannot go into my account however to get into this forum the keyboard came up when I hit the on the edit field so it’s obviously a error in programming

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  15. Fix the programmable thermostat feature. I have not been able to control my thermostat remotely for about a month.

    The feature wasn't much to write home about before, especially considering apps like Nest, but at least it occassionally worked.

    1 vote
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  16. Add a scheduling feature for payments

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  17. PASSWORD FIELD TOO SHORT!

    My password length is one character too long for the allotted length within the app. I cannot sign into my account via the app due to this.

    Please add more characters so that people with longer account passwords can use the app.

    Thanks!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  18. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  19. Read and Implement

    This app is poorly organized - when I launch, why do I see a picture that uses more than half the screen and it takes 4 clicks to get to remote control of my thermostat? Kill the picture! Further, I’m sure there’s a 15-year old kid out there that could do a better job programming this app in about 45 minutes. Finally, just read the other comments and implement them ... and for goodness sake, don’t remove functionality that is being used.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  20. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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