Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. This app sucks. When will my power be back on? Stop stealing my mom

    1 vote
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. Face ID

    Why take out the Face ID for login ?

    6 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  3. High ass bill

    I feel that I’m paying way to damn much for electric and something needs to be done.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  4. Power usage

    Please graph monthly usage, in addition to or instead of the graph compare this month to last years same month.

    Thank you

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  5. The App is only good for paying a bill. Even that is onerous. Not very efficient.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Can’t connect to thermostat

    My app always says “ [missing "en-PHI.auth_error" translation]” when I try and connect to my thermostat. It had never worked. Fix this, please!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  7. Program Thermostat not working

    When I select Program Thermostat it stays blank. It doesn’t los anymore despite my thermostat being online and functioning as normal.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  8. save password, schedule payment, payment history tab including scheduled payments -all standard on most basic apps

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  9. Thermostat Programming is Broken

    [Missing “en-PHI.error_validate” translation] is all I see. Please fix.

    Thank you.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  10. Program thermostat

    Make it work

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  11. Can’t pay bill

    The app is not accepting my bank routing number, which I have checked multiple times and know is correct. It is also not accepting my debit card info, despite my knowing that that is also correct. I am unable to pay my bill at this time via the app. Do you have any suggestions?

    4 votes
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    4 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →

  12. Can't program thermostats in Android app. Get message:  [missing "en-PHI.validate_error" translation

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  13. Not shut down the entire app just because you need to upgrade one part. I can't program my thermostat because you're upgrading the payments

    unavailable for stupid reason

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  14. save payment and add auto pay

    save account number or routing number, and have auto pay, since your app has no notification of payment due

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  15. .make it easier to sign out.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  16. Create a separate app for thermostat control. Having to log in on the Self Service app to access thermostat controls is a huge inconvenience

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  17. Automatically signed out when reading things in the app

    I got logged out every two minutes or so while reading the energy saving tips. There’s a lot of clicking on that page so it seems like the automatic sign out isn’t aware that I’m interacting with the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  18. get the app in sync with outage reports. my report does not show and crew still walking around neighborhood

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  19. Make app compatible with voiceover

    To enter your account and password using voiceover for iOS the keyboard does not come up so cannot go into my account however to get into this forum the keyboard came up when I hit the on the edit field so it’s obviously a error in programming

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  20. Fix the programmable thermostat feature. I have not been able to control my thermostat remotely for about a month.

    The feature wasn't much to write home about before, especially considering apps like Nest, but at least it occassionally worked.

    1 vote
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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