Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Payment history

    The app doesn’t show a payment that’s already logged by my credit card company or history of successful payments in general or pending payments. Also the balance shows as high because the payment was made..

    1 vote
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  2. Update payments

    Allow app to show all past/recent payments. Also allow app to update bill amount once payment is posted. I paid last week but it doesn’t show in app.

    1 vote
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  3. Humans

    More people answering the phone lines would be a good idea. The machines are infuriating.

    1 vote
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  4. Provide realistic estimates of restoration

    The app is useless in providing customers with a realistic estimate of power restoration. No details provided about WHEN it will even be assessed, much less restored, even when there are NO widespread outages. It’s the 21st century for Pete’s sake and the smart meters we were forced to install we’re supposed to improve this. They haven’t.

    1 vote
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  5. Automatic payments

    Please allow for automatic payments like my other bills.

    1 vote
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  6. 1 vote
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  7. Stop my cervise

    I move to 12323 Firtree ln Bowie md 20715

    1 vote
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  8. FaceID support

    Hi, would be nice to integrate FaceID support since newer iPhones no longer have the TouchID/fingerprint scanner. Thanks.

    1 vote
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  9. Day to day energy usage breakdown and cost

    Hiii!

    It would be very helpful to see on a day to day how much energy i use and its corresponding cost. So 1. I understand how the usage of energy corresponds to how much i pay and 2. So if il using too much energy i can be more efficient with my energy usage

    Please let your product mgmt team see this request!

    1 vote
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  10. Face ID login

    Can you please add Face ID login,
    It’s time consuming to have to put in my password every time I want to program the thermostat

    2 votes
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  11. Logout

    The app logs me out due to inactivity while I am actively programming thermostats.

    1 vote
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  12. Payment History Screen

    Please provide a Payment History screen so we may review date paid, amount paid and date posted/processed by PEPCO. Please I include search capabilities by date, date range, amount.

    2 votes
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  13. Face ID

    Why take out the Face ID for login ?

    10 votes
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  14. Almost useless

    It’s about paying your bill not for setting the thermostat. What a joke. Signs you out after what seems only seconds.

    1 vote
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  15. 1 vote
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  16. Updates posted on App

    When you post an update on the app you should note the time the update was posted. For example, right now in my updates I have two updates that say restoration will occur at 11:00, and one that says 1:00. I have no idea which was posted most recently, the one at the top of the list or the one at the bottom.

    1 vote
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  17. Notifications / Alerts

    Add bill reminder / payment due

    1 vote
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  18. Thermostat Programming is Broken

    [Missing “en-PHI.error_validate” translation] is all I see. Please fix.

    Thank you.

    2 votes
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  19. Power usage

    Please graph monthly usage, in addition to or instead of the graph compare this month to last years same month.

    Thank you

    1 vote
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  20. Can’t connect to thermostat

    My app always says “ [missing "en-PHI.auth_error" translation]” when I try and connect to my thermostat. It had never worked. Fix this, please!

    1 vote
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