Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide more accurate information on power restoration information. The number of houses still without power in my zip code is incorrect.

    Provide more accurate information on power restoration information. The number of houses still without power in my zip code is incorrect. If there are less than 1,000 houses without power in a certain zip code(s), updates should be broken down by street not just zip code. In addition, updates should be more frequent.

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. this app doesn't allow me to access my account

    Please fix the access your account feature. When putting in your account number, phone number and zip code it takes you to report a outage

    1 vote
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  4. Outage info/updates

    I'd love it if you were able to share more information about the cause of the outage with customers -- obviously only once you find out yourselves. But when you're sitting in the dark checking your phone for updates, any tiny new piece of information is golden, and the cause is always the foremost question on your mind.

    20 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't change my credit card info

    Can't change my credit card info! )-:

    3 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Use stormpins.com app which ties into police fire and national weather service. Also doesn't require account numbers

    Use stormpins.com app which ties into police fire and national weather service. Also doesn't require account numbers

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Android

    Pepco web programmable thermostats should have an android version, so we can control them through our phones

    13 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  8. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. App crashes when you zoom in on the map

    App crashes when you zoom in on the map

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. The app is crashing constantly when zooming into an area

    Also show the outages of other providers. Would be informational and people could compare the outages

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  15. 6 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. It sucks

    it asked me to put in the account number and zip code to access my account, whereas I only need my phone number and zip code to report a power outage. and the layout for posting ideas on this web age is very inconvenient

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. I can only use this app if I have wi fi

    Need to be able to use this when I don't have wi fi

    7 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. 7 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Anonymous responded

    Jason,

    We are not able to reproduce the app crashing just by zooming in and out. Could you answer these questions?

    1. What version of iOS in on your iPhone?
    2. Is your iPhone jailbroken?
    3. Is there anything else you are tapping on in the app while zooming?

    Thank you.

  19. Add individual work orders to track by acct.

    Add work orders created by acct, on this appbnot related to outage (like tree service) that home owner can followup on. It could be added to map, but not related to outage. Add log feature to show history of requests by acct.

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Overlay of outage scope

    Would like to see if my outage is due to a last mile issue or a larger scope problem as overlay to the map. I presume there is robust monitoring that exists for monitoring these things and I understand the security implications of giving low level details of key points in the system, but one can abstract that enough to be publically consumable and thus helpful. If my problem is due to main line affecting thousands then I would presume it would be fixed sooner than a tree down on a dead end street simply by virtue of knowing the…

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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