Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. PASSWORD FIELD TOO SHORT!

    My password length is one character too long for the allotted length within the app. I cannot sign into my account via the app due to this.

    Please add more characters so that people with longer account passwords can use the app.

    Thanks!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. Read and Implement

    This app is poorly organized - when I launch, why do I see a picture that uses more than half the screen and it takes 4 clicks to get to remote control of my thermostat? Kill the picture! Further, I’m sure there’s a 15-year old kid out there that could do a better job programming this app in about 45 minutes. Finally, just read the other comments and implement them ... and for goodness sake, don’t remove functionality that is being used.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix payment fields

    Routing number field does not work. Can’t make payment. Thank you!

    1 vote
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    3 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow people to send you an email via the app

    I just received a scam call saying my electric was going to be cut off if I did not pay the bill immediately. They wanted to give me a # to call to pay the bill. The number they called from came up as Pepco’s number. My account is up to date.

    1 vote
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  9. 1 vote
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  10. App is not recognizing bank account number used previously

    It won’t let me pay my bill, account number is always in red and the form won’t accept the number even though I’ve used it before

    1 vote
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  11. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  13. Username character limits

    I can’t login because the username field won’t allow the amount of characters that my email address (username) needs to login. Please assist.

    1 vote
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  14. 2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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  17. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. make it easier to enroll in auto pay. I still haven't figured it out on this app.

    There should be a easy to see and readily accessible menu to set up autopay

    2 votes
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  19. 1 vote
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  20. 1 vote
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