Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  2. Thermostat Programming is Broken

    [Missing “en-PHI.error_validate” translation] is all I see. Please fix.

    Thank you.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Program thermostat

    Make it work

    1 vote
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  4. 1 vote
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  5. 1 vote
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  6. save payment and add auto pay

    save account number or routing number, and have auto pay, since your app has no notification of payment due

    1 vote
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  7. 1 vote
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  8. 1 vote
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  9. Automatically signed out when reading things in the app

    I got logged out every two minutes or so while reading the energy saving tips. There’s a lot of clicking on that page so it seems like the automatic sign out isn’t aware that I’m interacting with the app.

    1 vote
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  10. 1 vote
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  11. Make app compatible with voiceover

    To enter your account and password using voiceover for iOS the keyboard does not come up so cannot go into my account however to get into this forum the keyboard came up when I hit the on the edit field so it’s obviously a error in programming

    1 vote
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  12. 1 vote
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  13. PASSWORD FIELD TOO SHORT!

    My password length is one character too long for the allotted length within the app. I cannot sign into my account via the app due to this.

    Please add more characters so that people with longer account passwords can use the app.

    Thanks!

    1 vote
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  14. Face ID

    Why take out the Face ID for login ?

    6 votes
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  15. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

    1 vote
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  16. Read and Implement

    This app is poorly organized - when I launch, why do I see a picture that uses more than half the screen and it takes 4 clicks to get to remote control of my thermostat? Kill the picture! Further, I’m sure there’s a 15-year old kid out there that could do a better job programming this app in about 45 minutes. Finally, just read the other comments and implement them ... and for goodness sake, don’t remove functionality that is being used.

    1 vote
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  17. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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  18. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow people to send you an email via the app

    I just received a scam call saying my electric was going to be cut off if I did not pay the bill immediately. They wanted to give me a # to call to pay the bill. The number they called from came up as Pepco’s number. My account is up to date.

    1 vote
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  20. 1 vote
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Pepco Self Service Apps

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