Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. Face ID

    Why take out the Face ID for login ?

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Read and Implement

    This app is poorly organized - when I launch, why do I see a picture that uses more than half the screen and it takes 4 clicks to get to remote control of my thermostat? Kill the picture! Further, I’m sure there’s a 15-year old kid out there that could do a better job programming this app in about 45 minutes. Finally, just read the other comments and implement them ... and for goodness sake, don’t remove functionality that is being used.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow people to send you an email via the app

    I just received a scam call saying my electric was going to be cut off if I did not pay the bill immediately. They wanted to give me a # to call to pay the bill. The number they called from came up as Pepco’s number. My account is up to date.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. App is not recognizing bank account number used previously

    It won’t let me pay my bill, account number is always in red and the form won’t accept the number even though I’ve used it before

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  11. Username character limits

    I can’t login because the username field won’t allow the amount of characters that my email address (username) needs to login. Please assist.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. ..give customers the option to make a partial payment instead of the entire amount because I share payment responsibility.

    Right now I can't make a partial payment, and have my sister pay the balance later. Your site is trying to force me to pay the entire amount, and I can't afford that.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix the programmable thermostat feature. I have not been able to control my thermostat remotely for about a month.

    The feature wasn't much to write home about before, especially considering apps like Nest, but at least it occassionally worked.

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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  19. Termostate

    Difficult to understand, difficult to set it up automatically for both cold an heat. One or the other. Maybe a guide will be a good idea.

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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Weekend customer care

    Add weekend hours to handle your customers concerns. Even if it’s part time. These apps aren’t good for everything. You do need to speak to a person sometime.

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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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