Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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  2. 1 vote
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  3. Allow people to send you an email via the app

    I just received a scam call saying my electric was going to be cut off if I did not pay the bill immediately. They wanted to give me a # to call to pay the bill. The number they called from came up as Pepco’s number. My account is up to date.

    1 vote
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  4. 1 vote
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  5. 1 vote
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  6. App is not recognizing bank account number used previously

    It won’t let me pay my bill, account number is always in red and the form won’t accept the number even though I’ve used it before

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  7. 1 vote
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  8. Username character limits

    I can’t login because the username field won’t allow the amount of characters that my email address (username) needs to login. Please assist.

    1 vote
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  9. ..give customers the option to make a partial payment instead of the entire amount because I share payment responsibility.

    Right now I can't make a partial payment, and have my sister pay the balance later. Your site is trying to force me to pay the entire amount, and I can't afford that.

    2 votes
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  10. Fix the programmable thermostat feature. I have not been able to control my thermostat remotely for about a month.

    The feature wasn't much to write home about before, especially considering apps like Nest, but at least it occassionally worked.

    1 vote
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  11. 1 vote
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  12. 1 vote
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  13. 1 vote
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  14. 1 vote
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  15. 1 vote
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  16. Termostate

    Difficult to understand, difficult to set it up automatically for both cold an heat. One or the other. Maybe a guide will be a good idea.

    1 vote
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  17. Weekend customer care

    Add weekend hours to handle your customers concerns. Even if it’s part time. These apps aren’t good for everything. You do need to speak to a person sometime.

    1 vote
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  18. Can control my thermostat thru the app.

    Can control my thermostat thru the app since April 9,2019 ..... the thermostat app said OOPS can not find.

    Can someone tell me what’s going on???

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  19. Program Thermostat

    Why does this feature keep having issues? It worked fine for several days and now isn’t available due to an error. Please issue regular updates to this app to improve its usability.

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  20. 1 vote
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