Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
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  2. 1 vote
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  3. 1 vote
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  4. 2 votes
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  5. 1 vote
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  6. Don’t round the energy use numbers!

    I’m trying to track my daily energy usage, but rounding the data to 1 kWh makes it useless for my purposes (I have Solar and follow production) - via the website and download data it is to 0.01 kWh. The app numbers are also not up to date and Change for some reason! Please fix!

    1 vote
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  7. 2 votes
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  8. 1 vote
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  9. 1 vote
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  10. 1 vote
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  11. Programmable thermostats

    I thought the programmable thermostat would be a great idea. I was wrong. It is horrible. It often doesn’t work and goes back to its presets. This costs me large amounts of money when I’m out of town. I was better off with the original thermostat. I could not be more frustrated or disappointed

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  12. Account sometimes doesn’t show up

    I have been using the app for about a week. I added my account to the app. It sometimes shows up once I signed in and sometimes doesn’t. I don’t know how to make it stay. Please fix this problem!

    1 vote
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  13. Wtf

    Unstable app, only a quarter of the time shows my account. Wants me to enter new account instead. Logs out after short amount of time when I just want to continuously want to adjust temperature.

    Have to segue through payment page all the time before getting to control thermostat page. Incredibly poorly designed. Please fix.

    1 vote
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  14. 1 vote
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  15. make it easier to enroll in auto pay. I still haven't figured it out on this app.

    There should be a easy to see and readily accessible menu to set up autopay

    2 votes
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  16. My usaa back

    It’s will not let me link my bank what’s going on it was just on there

    1 vote
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  17. Why does it take forever to process payments!’

    Please make your payment system more efficient. There’s no reason a payment should not be processed within 48hours. It literally takes a weeks for a payment I make to Actually be deducted from my account or charged to my card! It’s very inconvenient!! People are trying to plan for things and can so easily forget that they made a payment to this stupid service because it takes sooooo long to be processed!!!

    1 vote
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  18. Fix payment fields

    Routing number field does not work. Can’t make payment. Thank you!

    1 vote
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    3 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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  20. Unable to pay by any means through the pay my bill functionality

    I've tried Debit, Credit and Bank account info but keeps throwing unidentified error. Iphone XR

    2 votes
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