Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. Incorporate control of smart thermostats that PEPCO installs in homes.

    81 votes
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    36 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  2. Improvements

    You should allow customers to view the entire account & statement when paying the bill. Plus it does not update once paid, look into it! Thanks!

    51 votes
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    started  ·  15 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  3. App should store login info so I didn't have to reenter my password to check outage status

    47 votes
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    8 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  4. Thermostat Control from the App

    a no brainer; Pepco.....

    42 votes
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    44 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Please include my power usage statistics and graphs like the website

    40 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Save password or set Touch ID

    I like the apps but I hate to enter my password every time I want to log in. Let me save my password as Touch ID or a check mark to save password in the phone.

    27 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  7. Outage info/updates

    I'd love it if you were able to share more information about the cause of the outage with customers -- obviously only once you find out yourselves. But when you're sitting in the dark checking your phone for updates, any tiny new piece of information is golden, and the cause is always the foremost question on your mind.

    20 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. please allow customers to schedule payments when they are due.

    I want to schedule my payment for a later date. I accessed the PEPCO APP on 23 Dec 14 to pay a bill due on 07 Jan 15 but I could not find where to schedule the payment date. Is there a way to choose a later pay date?

    19 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

  9. It would be good if the app allowed you to see your bill amt before asking how you would like to pay ... That's a basic featue.

    19 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  10. Would let me see smart meter readings for my house.

    Want it

    17 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  11. you should allow updating/change of one's account information

    you should allow changes/updates to one's account information like new phone # etc

    16 votes
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    2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  12. Keep me signed In - or extend signin timeout to days rather than minutes

    13 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  13. Android

    Pepco web programmable thermostats should have an android version, so we can control them through our phones

    13 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  14. Program thermostat app

    Hi. I can't see all of the thermostat app on my iPhone 6. Is there a way to change the format
    Or view?

    11 votes
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    2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  15. Face ID

    Why take out the Face ID for login ?

    10 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  16. fix payment field. cannot get past field and press continue button to send payment.

    8 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  17. Size of Thermostat Screen

    Please reduce size or thermostat screen so that it can be fully seen on iPhone 6s. It use to be sized correctly.

    7 votes
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    2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  18. Was more stable. It crashes nearly every time I zoom into street level. Using iPhone and iPad

    7 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Anonymous responded

    Jason,

    We are not able to reproduce the app crashing just by zooming in and out. Could you answer these questions?

    1. What version of iOS in on your iPhone?
    2. Is your iPhone jailbroken?
    3. Is there anything else you are tapping on in the app while zooming?

    Thank you.

  19. You informatiom on outage status is cut and unable to tell wether it is am or pm. Fix it please

    7 votes
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    under review  ·  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  20. Option to save password and/or enable fingerprint on iOS

    The would avoid the hassle to enter password every time. Fingerprint adds more security.

    7 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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