How can we improve the customer self service Apps?

← Pepco Self Service Apps

Outage info/updates

I'd love it if you were able to share more information about the cause of the outage with customers -- obviously only once you find out yourselves. But when you're sitting in the dark checking your phone for updates, any tiny new piece of information is golden, and the cause is always the foremost question on your mind.

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Carolyn shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

3 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I keep having to log in again even though I have the slider set to “remember my password”. EXTREMELY annoying.

  • Warren C commented  ·   ·  Flag as inappropriate

    Your generally wonderful app is very out of date. Report on my outage still says that no one has been assigned to deal with it, when in fact you fixed it yesterday.

Pepco Self Service Apps

Feedback and Knowledge Base

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