Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. 76 votes
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      28 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
    • Improvements

      You should allow customers to view the entire account & statement when paying the bill. Plus it does not update once paid, look into it! Thanks!

      48 votes
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        started  ·  11 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
      • 37 votes
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          7 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
        • you should allow updating/change of one's account information

          you should allow changes/updates to one's account information like new phone # etc

          11 votes
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            1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
          • Program thermostat app

            Hi. I can't see all of the thermostat app on my iPhone 6. Is there a way to change the format
            Or view?

            10 votes
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              2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
            • 7 votes
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                0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
              • Size of Thermostat Screen

                Please reduce size or thermostat screen so that it can be fully seen on iPhone 6s. It use to be sized correctly.

                7 votes
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                  2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                • 7 votes
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                    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                    under review  ·  Anonymous responded

                    Jason,

                    We are not able to reproduce the app crashing just by zooming in and out. Could you answer these questions?

                    1. What version of iOS in on your iPhone?
                    2. Is your iPhone jailbroken?
                    3. Is there anything else you are tapping on in the app while zooming?

                    Thank you.

                  • 7 votes
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                      under review  ·  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                    • Thermostat Page Size

                      When accessing the thermostat page it is too big to be seen on the screen.

                      7 votes
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                        2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                      • I can only use this app if I have wi fi

                        Need to be able to use this when I don't have wi fi

                        7 votes
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                          1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                        • 6 votes
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                            0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                          • Incorporate Touch ID at log-in

                            Please include the ability to use Touch ID (on Touch ID compatible iPhones) for log-in, so we don't have to enter our password at every log-in.

                            6 votes
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                              0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                            • Stop crashing when launching

                              App is very useful but crashes every time it is launched.

                              5 votes
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                                5 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                              • Option to save password and/or enable fingerprint on iOS

                                The would avoid the hassle to enter password every time. Fingerprint adds more security.

                                5 votes
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                                  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                • 5 votes
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                                    3 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                  • App does not work/allow you to log in

                                    Every time I log in I get this message

                                    Error
                                    There was an error signing in. Please try again.

                                    Please try submitting your request again or contact us at 1-877-737-2662 to report or get information about your power outage.

                                    Also app does not update balance after its paid!

                                    4 votes
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                                      0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Daily history

                                      Would like to see a longer period for daily history. Landscape mode could easily show a month. Thank you.

                                      4 votes
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                                        0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Saved payment method accessibility

                                        I would love the ability to make a payment through the app using a saved payment method from my account. Currently if I choose to make a payment through the app, I have to re-enter my bank account info but it I do it through the web portal, it has my saved method of payment. It would be nice to have that in the app.

                                        4 votes
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                                          0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                        • The app doesn’t work on iPhone XS MAX

                                          The app hasn’t been working on the iPhone 10 X MAX since day one. It immediately exist as soon as I log in! Omg? Where is your QAs? Does anyone work in the company? This is a show blocker, I can’t use the app for a month now! What a mess!

                                          4 votes
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                                            0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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