Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. Current Usage/Billing Information

    I would like to know my estimated bill according to current usage. Please add this capability to the app.

    2 votes
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      0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
    • Billing

      Your app submitted my payment twice, withdrawing my payment twice. How do I get a refund?

      2 votes
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        1 comment  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
      • The wireless thermostat does not work.

        I downloaded the app but there is no link for the thermostat. I was supposed to be able to control the thermostat remotely! Can you tell me how to do it?

        1 vote
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          0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
        • Can’t pay bill

          The app is not accepting my bank routing number, which I have checked multiple times and know is correct. It is also not accepting my debit card info, despite my knowing that that is also correct. I am unable to pay my bill at this time via the app. Do you have any suggestions?

          1 vote
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            0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
          • Thermosthat

            Idont see my thermosthat

            1 vote
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              0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
            • Outage Map not Matching Outage Data

              The Pepco outage currently shows 11 reports of an outage in my area. The outage data for "My Outage" states 300+ people who have reported outages for my area, zip code 20016, near MacArthur and Arizona.

              1 vote
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                0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
              • Thermostats

                Can't find the second thermostat to control on my iPad ?! Only can do one of two.

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                  0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
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