Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Fix the programmable thermostat feature. I have not been able to control my thermostat remotely for about a month.

    The feature wasn't much to write home about before, especially considering apps like Nest, but at least it occassionally worked.

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  2. Power usage

    Please graph monthly usage, in addition to or instead of the graph compare this month to last years same month.

    Thank you

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  3. Scale to screen

    When I try to pull up my thermostat in the app, the page doesn't scale to my phone screen. Nor does it allow me to scroll. So while I can access some of these features, I can't select or access everything making it partially useless. Please fix!

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  4. 1 vote
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  5. The app is crashing constantly when zooming into an area

    Also show the outages of other providers. Would be informational and people could compare the outages

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  6. 1 vote
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  7. 1 vote
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  8. FaceID support

    Hi, would be nice to integrate FaceID support since newer iPhones no longer have the TouchID/fingerprint scanner. Thanks.

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  9. Have energy saving options for people who don't have central air/heating.

    I live in an apartment where we have heating units. Each time my energy bill spikes, all I hear is set your thermostat on sixty something degrees, but I don't have one. I even turn off the heating unit at night and use a space heater in my bedroom all night with the hope of saving energy. There certainly must be a way, I mean, you guys don't only provide energy to people with thermostat.

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  10. 1 vote
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  11. sign out

    The only place where I have seen a way to sign out of this APP is at the bottom of the thread stream of comments. Can you add an option on the opening screen for users to log out rather than just closing the APP?

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  12. 1 vote
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  13. Bill payment from app

    Please include payment history and payment confirmation. All other utility companies include this. Not sure why this app does not include. I paid last month using app- thought all was good, only to see that this month as I am paying that last month never posted.

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  14. Account sometimes doesn’t show up

    I have been using the app for about a week. I added my account to the app. It sometimes shows up once I signed in and sometimes doesn’t. I don’t know how to make it stay. Please fix this problem!

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  15. 1 vote
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  16. 1 vote
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  17. 1 vote
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  18. Make your app work smoothly

    Your app is not user friendly. I can't even adjust Saturday and Sunday's schedule because they are not accessible. Also when I came back to my account a couple of weeks later since last login, on setting email address switched by account # and tried to "Thermostat scheduling" page , the whole thing freezes.

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  19. Thermostat

    Can't program new thermostat on my phone New thermostat worst than one that was already installed and working.

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  20. Check Outage Status

    It would be great if the page to check outage status would actually allow you to use it without logging in. The phone number won't allow you to actually enter a 10 digit number or 11 digit account number.

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