Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
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  2. 1 vote
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    under review  ·  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Alert confusion

    My power went out, it’s raining so I’m not totally surprised but when I checked the app to see how widespread the problem was and maybe get an estimate of the repair I got a bizarre surprise.

    Today is September 27, 2018. There are three postings about the outage. One says it will be fixed by March 3, 2018, the second one says that power was retired for my area, and the third says it will be restored by March 6, 2018.

    I’m glad to have an app to check what’s going on but please make sure it’s an accurate…

    1 vote
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  4. 1 vote
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  5. Overdue Billing Error on Current Account

    My account is current and has been showing a $0 balance since I paid well before the due date last month. Today when I logged on, the app is showing an “overdue balance” for the previous month which was paid weeks ago.
    I contacted Pepco and they confirmed my account was current with a $0 balance. And that the overdue balance is not overdue, but is the dollar amount owed for the next bill.

    Just wanted to share because there is no department to report these alarming errors to. Pay attention and double check your bank to avoid making emergency…

    1 vote
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  6. Logout feature

    There isn’t a logout feature

    1 vote
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  7. 1 vote
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  8. 1 vote
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  9. 1 vote
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  10. Notify any customers whenever an outage is planned.

    Notify any customers to be affected whenever an outage is planned.

    1 vote
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  11. 1 vote
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  12. Have a way to schedule someone to come out to check the thermostat. It will save time and energy on the phone.

    I would like to be able to do a online schedule for a tech to come and check on the thermostat.

    1 vote
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  13. Trucks were on my street ...left and still without power

    My immediate neighborhood list power at @5:30 today.
    Trucks were here @8pm.
    Most houses back on, but trucks left and I am still without power.
    I have a generator, so have some lights, etc.
    did Pepco crew see lights and not check my transformer?

    Now I am told 1 am restoration.
    Crew was here, but left without doing full job....
    Similar outrage about 10 days ago.

    1 vote
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  14. High ass bill

    I feel that I’m paying way to damn much for electric and something needs to be done.

    1 vote
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  15. 1 vote
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  16. 1 vote
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  17. Allow people to send you an email via the app

    I just received a scam call saying my electric was going to be cut off if I did not pay the bill immediately. They wanted to give me a # to call to pay the bill. The number they called from came up as Pepco’s number. My account is up to date.

    1 vote
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  18. 1 vote
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  19. Delet

    Can’t delete a old home or apartment from my account I don’t live there no more and I can’t add my new house on

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  20. 1 vote
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