Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Update for IOS10?

    The programmable thermostat used to work on the app. After updating to IOS10 it no longer shows the entire screen and there is no ability to scroll.

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  2. Great app, but...

    You should have an automatic login page, saving password so it's a one-click. I check my energy use everyday, so it's a little more work to enter my password each time. Possible to have a saved password feature?

    Thank you.

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  3. iOS 11.4.1 App crashes on "Save to Photos"

    When I try to use the "Save" button on my payment receipt with "Save to photos," the app crashes. I'm running iOS 11.4.1 on an iPhone 8 Plus.

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  4. Termostate

    Difficult to understand, difficult to set it up automatically for both cold an heat. One or the other. Maybe a guide will be a good idea.

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  5. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  6. Didn't force close whenever launched since the ios 10 release!

    Update it so it is optimized for IOS 10, and sign in information can be stored.

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  7. Wifi setting

    How do you change the wifi setting when your router or provider is changed?

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  8. 1 vote
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  9. Reporting street light

    I love being able to instantly report a broken street light but inputting all my information is tedious. Can you make it if I log in the app will pull the required information into the street light form? It would make it much faster to input the information since all the information is in my account.

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  10. Bug fixes

    Please update the app to include energy usage dates in line with the website. For example, today is 1/21/19 and I can see my energy usage from 1/20/19 on the website, but not the app. Also, the program thermostat feature isn’t working on the app, but it is working on the website. Thanks!!

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  11. Why can’t I use my thumbprint anymore

    Why can’t I use my thumbprint anymore

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  12. 1 vote
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  13. 1 vote
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  14. Improper overdue tag

    My latest billing period ended feb 24. Pepco hasn't even sent me an email for it. Yet the app shows the amount as being overdue, says it was due feb 17. In fact it was my PREVIOUS bill which was due feb 17 (which I paid on feb 1)

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  15. Program Thermostat

    Why does this feature keep having issues? It worked fine for several days and now isn’t available due to an error. Please issue regular updates to this app to improve its usability.

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  16. ghj

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  17. 1 vote
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  18. Bill pay

    This app should also show when a payment has posted or pending payment. It does no good if the app shows past due and the customer has posted a payment/pending payments via website

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  19. Payment history / error message when processing payments

    Payment history / error message when processing payments

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  20. this app doesn't allow me to access my account

    Please fix the access your account feature. When putting in your account number, phone number and zip code it takes you to report a outage

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