Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Program Thermostat

    Why does this feature keep having issues? It worked fine for several days and now isn’t available due to an error. Please issue regular updates to this app to improve its usability.

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  2. 1 vote
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  3. 1 vote
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  4. Bill pay

    This app should also show when a payment has posted or pending payment. It does no good if the app shows past due and the customer has posted a payment/pending payments via website

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  5. Payment history / error message when processing payments

    Payment history / error message when processing payments

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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Day to day energy usage breakdown and cost

    Hiii!

    It would be very helpful to see on a day to day how much energy i use and its corresponding cost. So 1. I understand how the usage of energy corresponds to how much i pay and 2. So if il using too much energy i can be more efficient with my energy usage

    Please let your product mgmt team see this request!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Notifications / Alerts

    Add bill reminder / payment due

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  8. this app doesn't allow me to access my account

    Please fix the access your account feature. When putting in your account number, phone number and zip code it takes you to report a outage

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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  9. Account

    I don't understand why I have to enter an account number to log in. A password ok, but the actual account number? No. If someone has several accounts, the App should show all of them once they are logged on with a pin or by applying a thumb on the home button on the iPhone (Biometric ID). Serious guys, this App is pretty much behind the times. Please make it user friendly. Right now, it's NOT.

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  10. Payment History Screen

    Please provide a Payment History screen so we may review date paid, amount paid and date posted/processed by PEPCO. Please I include search capabilities by date, date range, amount.

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  11. 1 vote
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  12. 1 vote
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  13. 1 vote
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  14. 1 vote
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  15. Old acct

    Hi how do I remove an old account for my previous address? Thnx

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  16. 1 vote
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  17. Stop my cervise

    I move to 12323 Firtree ln Bowie md 20715

    1 vote
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  18. Restore the full access link

    A month or so ago there was a tiny link in the Pepco apo that gave the same access as using a browser to log into Pepco. The text was far to small to read, but if you knew where to find it you could access your thermostat. Now, all that is gone. Without the ability to control your thermostat, the app is well nigh useless.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  19. be able to pull up your Bill with going in the Building or be able to show a history of your Billing

    go into the DC Energy office, pull up pepco app, pull up my account and show the representative thats working with You your Bill ,like the same one you all mail out every month

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  20. Fix payment fields

    Routing number field does not work. Can’t make payment. Thank you!

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