Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  2. Overlay of outage scope

    Would like to see if my outage is due to a last mile issue or a larger scope problem as overlay to the map. I presume there is robust monitoring that exists for monitoring these things and I understand the security implications of giving low level details of key points in the system, but one can abstract that enough to be publically consumable and thus helpful. If my problem is due to main line affecting thousands then I would presume it would be fixed sooner than a tree down on a dead end street simply by virtue of knowing the…

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Account homepage

    Put the Energy Use / Programming option on the account homepage. It’s not obvious (nor logical) that you should have to click on the bill amount to get to these options. Thx

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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. Crowdsourcing.

    I was just disappointed because I tried to report a dangerously sagging line on the Jones Mill Road and I don't live here so I don't have an account number and therefore there was no way for the person on the other end of the phone to take my report.

    I think that the utility Company should have someway that crowdsourcing can report information to them without having it be associated with an account number it's hard to be a good citizen when there's no avenues to report things thanks for your attention.

    1 vote
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  5. 1 vote
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  6. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  7. Thermostats

    Can't find the second thermostat to control on my iPad ?! Only can do one of two.

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    0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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  9. 1 vote
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  10. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  11. Logout

    The app logs me out due to inactivity while I am actively programming thermostats.

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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. Updates posted on App

    When you post an update on the app you should note the time the update was posted. For example, right now in my updates I have two updates that say restoration will occur at 11:00, and one that says 1:00. I have no idea which was posted most recently, the one at the top of the list or the one at the bottom.

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  13. 1 vote
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  14. Cannot get account if you have paper billing.

    If one has and prefers paper bills, one cannot get an online account since it cancels paper billing.

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  15. 1 vote
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  16. 1 vote
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  17. 1 vote
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  18. 1 vote
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  19. PASSWORD FIELD TOO SHORT!

    My password length is one character too long for the allotted length within the app. I cannot sign into my account via the app due to this.

    Please add more characters so that people with longer account passwords can use the app.

    Thanks!

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  20. 1 vote
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