Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. 6 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. 6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Incorporate Touch ID at log-in

    Please include the ability to use Touch ID (on Touch ID compatible iPhones) for log-in, so we don't have to enter our password at every log-in.

    6 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. Saved payment method accessibility

    I would love the ability to make a payment through the app using a saved payment method from my account. Currently if I choose to make a payment through the app, I have to re-enter my bank account info but it I do it through the web portal, it has my saved method of payment. It would be nice to have that in the app.

    5 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. 5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Stop crashing when launching

    App is very useful but crashes every time it is launched.

    5 votes
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    5 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option to save password and/or enable fingerprint on iOS

    The would avoid the hassle to enter password every time. Fingerprint adds more security.

    5 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. 5 votes
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    3 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. 5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. App does not work/allow you to log in

    Every time I log in I get this message

    Error
    There was an error signing in. Please try again.

    Please try submitting your request again or contact us at 1-877-737-2662 to report or get information about your power outage.

    Also app does not update balance after its paid!

    4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can’t pay bill

    The app is not accepting my bank routing number, which I have checked multiple times and know is correct. It is also not accepting my debit card info, despite my knowing that that is also correct. I am unable to pay my bill at this time via the app. Do you have any suggestions?

    4 votes
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    4 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
  12. Daily history

    Would like to see a longer period for daily history. Landscape mode could easily show a month. Thank you.

    4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. The app doesn’t work on iPhone XS MAX

    The app hasn’t been working on the iPhone 10 X MAX since day one. It immediately exist as soon as I log in! Omg? Where is your QAs? Does anyone work in the company? This is a show blocker, I can’t use the app for a month now! What a mess!

    4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  14. Full year comparison

    Please provide more than one month to compare cost and consumption. A full year would be good.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Your service sucks

    Your service is the worst I have ever seen I have tried to login with the app and through your web site and all have failed I hate your service

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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