Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

How can we improve the customer self service Apps?

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  1. I wish app didn't have garbage data

    I wish this Pepco app did not have garbage data

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. i wished the app worked. it worked fine until the update. it will not take a payment now.

    Is not processing my payment. Keeps asking for a process date. But there isn't anywhere to do that!

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  3. can't add account

    Impossible to add my account to the app, even though I have all the correct information.
    I want the old app back until this is fixed!

    3 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  4. Thermostat Temperature control that doesn't suck

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  5. allow customers to schedule payments. as well as see the actual reading.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Have the same due date for every month, so I'm not penalized for being late by couple of days

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  7. Unable to pay by any means through the pay my bill functionality

    I've tried Debit, Credit and Bank account info but keeps throwing unidentified error. Iphone XR

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. Allow for auto pay through app

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  9. I want my meter to be changed for a new one without defects that are affecting my package already , a meter that is not tampered like mine

    new meters

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  10. Auto pay, it should show an icon next to summary to indicate date when charges occur.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  11. fix

    FIX THE FUCKING LIGHTS

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  12. Net - metering graph should have bars sticking down from 0 for negative amounts.

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  13. make it easier to enroll in auto pay. I still haven't figured it out on this app.

    There should be a easy to see and readily accessible menu to set up autopay

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  14. Terrible App

    I am actually using more energy with this installation than I did before bc the app is totally useless
    Need touchid login
    Better customization features to set temps throughout the day
    Or can't even see half the screen

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  15. Password reset should be an option

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  16. Add individual work orders to track by acct.

    Add work orders created by acct, on this appbnot related to outage (like tree service) that home owner can followup on. It could be added to map, but not related to outage. Add log feature to show history of requests by acct.

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  17. App is slow lame and ugly

    You should get your developers to work and create a more seamless app experience

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  18. Fix my address

    My address is incorrect

    Delete 20 Maryland

    The city is riverdale 20737

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  19. Update Email or telephone Information

    The site doesn’t allow me to update my email or phone information. I would like to switch to paperless feature but can’t do that if I can’t get the notice to the up-to-date email.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  20. Add a way to toggle the fan between auto and on including as part of the schedule. This can be done by pushing buttons on the thermostat.

    Add a toggle to schedule for fan set to auto/on.

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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