Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. ..give customers the option to make a partial payment instead of the entire amount because I share payment responsibility.

    Right now I can't make a partial payment, and have my sister pay the balance later. Your site is trying to force me to pay the entire amount, and I can't afford that.

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  2. Billing

    Your app submitted my payment twice, withdrawing my payment twice. How do I get a refund?

    2 votes
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    1 comment  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
  3. The wireless thermostat does not work.

    I downloaded the app but there is no link for the thermostat. I was supposed to be able to control the thermostat remotely! Can you tell me how to do it?

    1 vote
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    0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
  4. Thermostat is hot so room temp is wrong

    Has anyone else noticed that the Pepco Wifi thermostat generates heat in the upper left area? The thermostat reading is usually around 3 degrees warmer than the actual room temperature. So I have to set the thermostat higher to compensate.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Closes on payment

    The app crashes when i hit submit. Thought I did aomething wrong the forst time but I may have just double-paid my bill! Not happy.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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  7. Programmable thermostats

    I thought the programmable thermostat would be a great idea. I was wrong. It is horrible. It often doesn’t work and goes back to its presets. This costs me large amounts of money when I’m out of town. I was better off with the original thermostat. I could not be more frustrated or disappointed

    1 vote
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  8. Why doesn't app work

    I have 2 systems and you can't read the whole week or see the whole week on my iPhone 6 Plus. This app seems not very intuitive to use. Needs tons of work to make it user friendly. I will be removing my thermostats if this can't be fixed ASAP. New purpose of having something that doesn't work

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fulfill Promises

    Still unable to set up thermostat from smart phone. Working directly with device is unclear. Please name date by which promises at installation will be fulfilled.

    1 vote
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  10. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Why does it take forever to process payments!’

    Please make your payment system more efficient. There’s no reason a payment should not be processed within 48hours. It literally takes a weeks for a payment I make to Actually be deducted from my account or charged to my card! It’s very inconvenient!! People are trying to plan for things and can so easily forget that they made a payment to this stupid service because it takes sooooo long to be processed!!!

    1 vote
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  12. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. Wtf

    Unstable app, only a quarter of the time shows my account. Wants me to enter new account instead. Logs out after short amount of time when I just want to continuously want to adjust temperature.

    Have to segue through payment page all the time before getting to control thermostat page. Incredibly poorly designed. Please fix.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  14. Crashes every time I go pay with credit card

    Without registering my acct. when I push submit button, crashes the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  15. The app no longer works for changing the thermostat

    I’m on iOS 12.0.1 but also had the same issue on iOS 12. I get an error every time I try to change my thermostat settings. The app also doesn’t scale properly for iPhone X. Trying to submit this feedback, the title is cut off.

    1 vote
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  16. Weekend customer care

    Add weekend hours to handle your customers concerns. Even if it’s part time. These apps aren’t good for everything. You do need to speak to a person sometime.

    1 vote
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  17. 1 vote
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  18. 1 vote
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  19. Lots of bugs

    I can’t register for a new account. I can’t pay a bill with a guest sign-in because nothing happens after you put in an account number and zip code. Also your website is down when trying to create a new account.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can’t connect to thermostat

    My app always says “ [missing "en-PHI.auth_error" translation]” when I try and connect to my thermostat. It had never worked. Fix this, please!

    1 vote
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