Pepco Self Service Apps

Welcome to the Pepco Self Service Apps user feedback forum.

  1. Fix the functionality of the thermostat control from the app

    It says it changes the programming and holds, but it doesn’t.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. No Apple Pay & Fees of $1.95

    I had no qualms downloading the app to pay my bill, but I have a problem with a $1.95 monthly fee for using my debit or credit card! Life is supposed to be easier, and just when it gets there Pepco has to make an extra percent off the top.

    Come on guys. Get Apple Pay, support your customers, get rid of that fee. It's not like I have a choice to use you or go somewhere else.

    I suppose my stamp and envelope is less than $1.95, I'll keep doing that, keep your mailroom full like it was in…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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  5. Cannot open the app. Cannot even delete it.

    Tell me how to open or delete the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. allow users to add more than one account

    If a xustomer moves from one place to another users should be able to delete and old account and add new one without have to create new user and password

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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  9. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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  11. 1 vote
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  12. 1 vote
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  13. App Crash

    I have updated my iOS but every time I try to access my account on the app it crashes. I have redownloaded the app twice to no avail... It would be nice to have a functioning app.

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  14. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  15. Automatically signed out when reading things in the app

    I got logged out every two minutes or so while reading the energy saving tips. There’s a lot of clicking on that page so it seems like the automatic sign out isn’t aware that I’m interacting with the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. AutoPay

    Please provide account autopay on the mobile app

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Historic use data

    Please include historic energy use data, not just the last week. Show monthly and yearly use.

    1 vote
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    0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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  20. Make the app work

    Last 2 times we had an outage the app didn’t work. Not all that helpful if it won’t take phone number or even the account number.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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