Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. 72 votes
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      2 comments  ·  iPhone  ·  Admin →
    • 29 votes
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      • Why can't I control my thermostat using this app?

        This app is supposed to make it easier to access my account, so why I'm not able to control my thermostat?

        27 votes
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        • 24 votes
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          • Change thermostat settings

            Not sure if this will be available through the phone app but I just signed into my account online on and I can adjust the heat from my computer. Will that feature be available on the iPhone app.

            12 votes
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              2 comments  ·  iPhone  ·  Admin →
            • different color scheme

              Non pastel colors, with bright font, so that reading the app would be easier on the eyes.

              10 votes
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                1 comment  ·  Android  ·  Admin →
              • I wish the app worked

                I wish I could get in to my account using the app or the Internet. Wish I could get someone to help me but 5 emails later and 6 month I can't access my account or get paper bills instead. How about some customer service Atlantic city electric.

                10 votes
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                  1 comment  ·  iPhone  ·  Admin →
                • Add Budget Billing Option

                  Would love to enroll but no option on app

                  9 votes
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                    1 comment  ·  iPhone  ·  Admin →
                  • 9 votes
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                      5 comments  ·  iPhone  ·  Admin →
                    • DOES NOT WORK AT ALL

                      Keeps reporting error in every category!!!!!!!!
                      And all my info is correc!!!!!!
                      Does not retrieve or recognize my info!!!!!!

                      7 votes
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                        1 comment  ·  Android  ·  Admin →

                        Hi Leann,

                        In order to help troubleshoot your issue we’ll need to gather some more information. What model of Android and operating system are you using? What does the error say and is it the same for every category?

                        Thanks,
                        iFactor Support

                      • Android 5 issues

                        Tapping outages on map to open info box is not working in Android 5

                        7 votes
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                          0 comments  ·  Android  ·  Admin →
                        • Billing

                          My acct isn't overdue as posted, and the payment amount is wrong. This is why I deleted the app the 1st time. Ugh!!

                          6 votes
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                            3 comments  ·  iPhone  ·  Admin →
                          • have amount due the account, not total electric charges.

                            have amount due the account, not total electric charges. I am on the payment plan & the app never says the correct amount that is due.

                            5 votes
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                            • Add Touch ID

                              Add Touch ID for login and allow to save payment information. It's a bit annoying to have to enter my bank account number every time I make a payment.

                              5 votes
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                                1 comment  ·  iPhone  ·  Admin →
                              • 5 votes
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                                  1 comment  ·  Admin →
                                • Save password

                                  Allowed us to stay logged in. It's so irritating to have to enter the password every single time!!!

                                  5 votes
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                                    0 comments  ·  iPhone  ·  Admin →
                                  • 4 votes
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                                      0 comments  ·  Android  ·  Admin →
                                    • 4 votes
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                                        1 comment  ·  Admin →
                                      • I wish the app would let me log in. When it gets to that screen, it won't open

                                        I can't enter my log in info because it crashes. The circle that indicates it is trying to connect just keeps going round and round, then exits the page. Disappointing.

                                        4 votes
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                                          2 comments  ·  Android  ·  Admin →
                                        • How to remove an account

                                          For some reason it gave me an error message saying I needed to add my account. I added it, then I realized it was there. So now I have it listed twice. How do I remove the extra one? I didn't see any feature to do an edit to remove it.

                                          4 votes
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                                            2 comments  ·  iPhone  ·  Admin →
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                                          Atlantic City Electric Self Service Apps

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