Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. Let someone answer the telephone who knows what they are talking about instead of blaming the back office as an excuse

    I keep getting my checking account rejected as an invalid account, but yet they talk my debt card from the same account so they can charge a fee. customer service says I must have entered the wrong number which, it will not let me fix because back office has it locked and declined to unlock. I pay all my bills with this checking account and the only problem is with AC ELECTRIC, amazing.

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  2. Make the buttons in the app work. They never have on multiple android and iOS devices I've used in the past year and they have never worked.

    Just fix the damn buttons, seriously. You obviously did not look at the multiple posts about this since well before this one.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  3. terrible app, needs more settings and a way to log out that is upfront and easy to get to, why havi i not recieved my paper bill ?

    just work on the app to make it more user friendly.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  4. can't update my app

    the app is telling me to update to meet version, but then no icon or direction to update app. tried going under settings, tried going to the apps list, np update icon

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  5. cannot view my Bill on the app

    app not working

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  6. fix the app so that it does not send multiple reports that power is restored when it isnt..

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  7. app needs to show saved payment methods that you have saved with website so don't have to enter thru speedpay

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  8. been trying to pay my bill for days the app will not accept my money server error come back later. I would like to be able to pay my Bill .

    app needs update constantly server error I cannot pay my bill it will be late .
    I do not pay late however I can't seem to pay you.
    seems to happen very very often anyway of updating this application

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  9. Show AC Electric's supply rates so we can easily comparison shop

    I want to easily compare your rates with other companies. My energy is supplied by another company but every month I am left wondering if I'm getting the best rate. It would be nice to just open the app and find this information even without logging in.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  10. cannot change username for logging in.

    I want to change username

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  11. allows me to add my actual meter reading when the estimate is wrong

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  12. app is always having an error when I try to log in.. very annoying

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  13. Every time I open the app I have to enter the acct number to see my bill the only acct that visible is a closed acct.

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  14. Keep me logged in on your app unless I log out, like every other app on my phone. Now I have to log in every time I want to check my outage

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  15. updates on power restored

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  16. make it easier to find the logout button on the mobil app.

    have had the logout problem each month.
    please make it readily available.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  17. I am unable to view bill since jan 2018 and wasnt getting them in the mail either

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  18. Fix the map on outages, where it says hires Ave in fairton it should say Hawthorne Ave. It's off of finlaw Ave. Thanks

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  19. tried paying bill tonight for hour. tired goodnight pay tomorrow. cmon why so damn hard to pay bill?

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  20. trying to pay bill hour

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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