Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Old address removal

    It would be great if there was a capability to remove a previous address off my account. It’s now been two years.

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  2. Had a way to remove the power outage when it was a tripped breaker

    Had a way to remove the outage when it was fixed by resetting the breaker.

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  3. 1 vote
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  4. 1 vote
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  5. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

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  6. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

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  7. 1 vote
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  8. Accuracy

    Every time I check my outage status the info changes. It's been doing this for SIX DAYS; the amount of time I have been without power. It would be awesome if the info was accurate and I could count ACE for realtime ACCURATE updates as promised.

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  9. Making people late on there bill

    I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
    And now a 390. Deposit
    Filing claims today

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  10. Service Orders

    We should be able to place and track service orders either through the App or On-Line, since the field workers are not obligated to inform us of their ETA of the process.

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  11. Function App

    This app and website always seems to crash or an “error” occurs. Very frustrating

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  12. Doesn't let me make payments

    I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

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  13. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

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  14. Show pending payments

    I posted a payment to my account and received a confirmation number 3 days ago, but today it is showing overdue. Tried to find pending payments with no luck, so I paid it again :(

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  15. 1 vote
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  16. date of bill

    says the date a bill will be published

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  17. 1 vote
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  18. 1 vote
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  19. They never return calls!

    I called a few times and talked with different Customer services representatives about my inflated electric bill. I asked to talk with a manager a few times and they told me they will be contacting me because they were not available at that point. I was a PSE&G customer for years and my bill never went up 60.00 (I live by myself and work during the day) and surprisingly my AC electric bill is 111.00 a month. Just ridiculous and abusive. I will file a report tomorrow, it's the worst customer service ever.

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  20. Worst Electric Company

    Absolutely the worst electric company. You over charge people to use power. Ridiculous!

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