Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Accuracy

    Every time I check my outage status the info changes. It's been doing this for SIX DAYS; the amount of time I have been without power. It would be awesome if the info was accurate and I could count ACE for realtime ACCURATE updates as promised.

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  2. Fuck yall

    And idea dont come to the same street six times and not fix the issue then keep changing the date and time its supposed to be on don’t dispatch a crew yesterday at 4 then today at 2 say your assigning a crew what happened to the old one yall are really pieces of shit

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  3. Making people late on there bill

    I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
    And now a 390. Deposit
    Filing claims today

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  4. Service Orders

    We should be able to place and track service orders either through the App or On-Line, since the field workers are not obligated to inform us of their ETA of the process.

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  5. Trees

    So there are trees outside of my house that have limbs hanging close to wires....how does that work...can the electric company come out to cut

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  6. Function App

    This app and website always seems to crash or an “error” occurs. Very frustrating

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  7. Remove old address

    Can you
    Please remove or instruct me how to remove 183 40th st brigantine NJ 08203 FROM MY APP?

    If easier please call 856-649-8254

    Joseph O’Connell
    Joeeyo@gmail.com

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  8. iPhone

    iPhone doesn’t recognize your App. If it did, it would have chosen a secure password for me.

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  9. Waste

    All I want to do is pay my bill and it never works

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  10. Doesn't let me make payments

    I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

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  11. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

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  12. 1 vote
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  13. date of bill

    says the date a bill will be published

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  14. 1 vote
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  15. 1 vote
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  16. They never return calls!

    I called a few times and talked with different Customer services representatives about my inflated electric bill. I asked to talk with a manager a few times and they told me they will be contacting me because they were not available at that point. I was a PSE&G customer for years and my bill never went up 60.00 (I live by myself and work during the day) and surprisingly my AC electric bill is 111.00 a month. Just ridiculous and abusive. I will file a report tomorrow, it's the worst customer service ever.

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  17. Worst Electric Company

    Absolutely the worst electric company. You over charge people to use power. Ridiculous!

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  18. Persistent calls

    Why is ACE calling 2 or 3 times a day for many days? If your call is that important, leave a message.

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  19. 1 vote
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  20. I’ve reported my outage multiple times

    Despite reporting my outage multiple times, and the electric company actually calling me to verify, the mobile app, the automated system, and the website all day that they do not have record of my outage, AND that I am not part of a known outage!!! It is Friday and I have been without power since Tuesday morning!!! My electric bill is $300 a month and this has caused me to lose all the food in my refrigerator and freezer but you have no record of the 10 plus times that I have reported my outage on the multiple platforms that…

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