Atlantic City Electric Self Service Apps

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How can we improve the self service Apps?

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  1. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. Payment

    Add Applepay

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. An app that works.

    Make it so that the app actually works how are people supposed to report an outage using their phone number and zip code when you require a 10 digit phone number but can only enter the area code and nothing else the app just updated for iPhone users on may 30th that update was supposed to fix bugs which apparently it didn’t work way to go ace that was a real bang up job on the update for the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Payment

    One word- Applepay

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bills

    How about a notification when a bill is posted? Even though I’m enrolled in ebilling, I NEVER receive it. And no, it’s not in spam.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Update account information

    It would be nice to be able to update account information ie e-mail and get alerts when bill is due

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. Payment

    Won’t accept CC payment even though info correct.

    Won’t Accept any Routing Number when I try to pay through bank account. Very Annoying.

    4 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  10. wont take my routing number

    wont take my routing number still. cant pay my bill

    2 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Login ID too short

    My email address is my id. It’s 26 characters but it stops at 25?? Might be why others say they cannot login. You should match the ACE website sizes for info IDs pwd etc..

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can’t found account

    Everytime I log in I can’t found my account when I already set it up

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  15. Just stopped working

    Have had no trouble with the app up till now. I opened it up and everything was gone. Tried signing out and back in and got the same thing. Frustrating.

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. Payments

    There’s no where to see your last payment that’s pending, only last payment made when your trying to pay the bill. I have to call customer service to confirm my payment was received because I can’t see it pending on the app!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. Choose payment date

    You need to lower the customer to choose the date of payment preferably the due date instead of forcing them to take the date type submit the payment. This app and website is slower than your old one and less functional I don’t really think you made an improvement here.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Save payment account info

    You need to allow people to save their bank information to be used over and over again each time they pay.

    1 vote
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  20. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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Atlantic City Electric Self Service Apps

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