Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Feature Request: Account Management

    Issue:
    I can not remove an old inactive account. I also have to re-add my current active account every month in order to use the app to pay my bill. Every month the active current account is missing so I have to manually add it back in but my old inactive account is present every month which I cannot remove. This feature will make it easier for customers to pay their bills.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Payment

    Add Applepay

    1 vote
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  4. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
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  5. An app that works.

    Make it so that the app actually works how are people supposed to report an outage using their phone number and zip code when you require a 10 digit phone number but can only enter the area code and nothing else the app just updated for iPhone users on may 30th that update was supposed to fix bugs which apparently it didn’t work way to go ace that was a real bang up job on the update for the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bills

    How about a notification when a bill is posted? Even though I’m enrolled in ebilling, I NEVER receive it. And no, it’s not in spam.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Update account information

    It would be nice to be able to update account information ie e-mail and get alerts when bill is due

    2 votes
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  8. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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  9. Payment

    Won’t accept CC payment even though info correct.

    Won’t Accept any Routing Number when I try to pay through bank account. Very Annoying.

    4 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  10. wont take my routing number

    wont take my routing number still. cant pay my bill

    2 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Login ID too short

    My email address is my id. It’s 26 characters but it stops at 25?? Might be why others say they cannot login. You should match the ACE website sizes for info IDs pwd etc..

    1 vote
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  12. Just stopped working

    Have had no trouble with the app up till now. I opened it up and everything was gone. Tried signing out and back in and got the same thing. Frustrating.

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. Payments

    There’s no where to see your last payment that’s pending, only last payment made when your trying to pay the bill. I have to call customer service to confirm my payment was received because I can’t see it pending on the app!

    1 vote
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  14. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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  15. Everything deletes

    It would be nice if all my info didn’t delete by itself every 6 months. I pay online. I do not have my info account number billing date. Why does this app do this. Very inconvenient.

    1 vote
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  16. Bug?

    Account disappeared attempted to add again and received an error

    1 vote
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  17. Account missing

    Sometimes I log on and I can see my account. Other times I log in and it tells me to add an account. Wtf? I didn’t change anything. You mean I can only pay and see my bill when it’s convenient for AC Electric?! Get your shit together!!

    1 vote
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  18. Cc payments

    Ive tried 4xs with 4 cards. System keeps kicking back payment telling me to check my info

    1 vote
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  19. Current/Historical usage

    Is there a way to see current month usage via the app. I have PECO in my home in PA and it shows you usage from start of current bill period vs prior month actual usage. Nice feature

    2 votes
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  20. 1 vote
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Atlantic City Electric Self Service Apps

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