Atlantic City Electric Self Service Apps
Welcome to the Atlantic City Electric Self Service Apps feedback forum.
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I’ve reported my outage multiple times
Despite reporting my outage multiple times, and the electric company actually calling me to verify, the mobile app, the automated system, and the website all day that they do not have record of my outage, AND that I am not part of a known outage!!! It is Friday and I have been without power since Tuesday morning!!! My electric bill is $300 a month and this has caused me to lose all the food in my refrigerator and freezer but you have no record of the 10 plus times that I have reported my outage on the multiple platforms that…
1 vote -
Comfort stations during power outage.
Why does Atlantic City Electric not offer comfort stations i.e. ice/water Like PSE&G and JCP&L does for its customers.
1 vote -
Icon descriptions
Hello - could you please put a key on the map
So that I can interpret the icons? Like an orange circle with two white horizontal lines means ? Blue with square. Multicolored think with a number in the middle. Thanks!1 vote -
App Not Helpful
Features unavailable during Tropical Storm Isaias. My Outage unavailable. App can stand to have an entire redesign to make it more user friendly and to include more information about power restoration for customers to stay in the know as much as possible. This helps many of us make alternate plans and not overwhelm your phone system.
1 vote -
Account registration
The security questions will not drop down so I can create an answer. I can’t open a new account. Iphonex being used.
1 vote -
Login and password
The find your login and password should be based on email not your system with account numbers phone numbers and having to call to reset. Massively subsidized
1 vote -
Idea
Face ID and Applepay
1 vote -
Unhappy customer
I’m sick and tired of losing electric!!!! I lose it more now then when I was younger!! What’s the scam. I pay a lot on my damn bill!!
1 vote -
1 vote
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App login timeouts
Can we have a feature that leaves us logged in if we choose? I’ve had to login four times in the past hour to check on the status of an outage. Thanks
1 vote -
1 vote
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Pending and past payments
Please look into posting pending and past payments and also a feature that saves payment method info. Like bank acct info. Credit card etc. It gets old typing it in every-time
3 votes -
1 vote
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Service Orders
We should be able to place and track service orders either through the App or On-Line, since the field workers are not obligated to inform us of their ETA of the process.
1 vote -
App doesn’t work properly
With all the money Atlantic electric makes you think they could pay someone to make an app that works properly. Terrible
1 vote -
Billing
How do I remove a duplicate account from my “on line” billing page?
1 vote -
Persistent calls
Why is ACE calling 2 or 3 times a day for many days? If your call is that important, leave a message.
1 vote -
Just Ok is not Ok. Update app
App needs to be more accurate. Streetlight in front of my house is not listed on app.
1 vote -
Worst Electric Company
Absolutely the worst electric company. You over charge people to use power. Ridiculous!
1 vote -
2 votes
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