Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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      0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
    • Choose payment date

      You need to lower the customer to choose the date of payment preferably the due date instead of forcing them to take the date type submit the payment. This app and website is slower than your old one and less functional I don’t really think you made an improvement here.

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Save payment account info

        You need to allow people to save their bank information to be used over and over again each time they pay.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Everything deletes

            It would be nice if all my info didn’t delete by itself every 6 months. I pay online. I do not have my info account number billing date. Why does this app do this. Very inconvenient.

            1 vote
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              0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
            • Can’t found account

              Everytime I log in I can’t found my account when I already set it up

              2 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Bug?

                Account disappeared attempted to add again and received an error

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                  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                • Account missing

                  Sometimes I log on and I can see my account. Other times I log in and it tells me to add an account. Wtf? I didn’t change anything. You mean I can only pay and see my bill when it’s convenient for AC Electric?! Get your shit together!!

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                    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                  • Just stopped working

                    Have had no trouble with the app up till now. I opened it up and everything was gone. Tried signing out and back in and got the same thing. Frustrating.

                    2 votes
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                      0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                    • Payment

                      Won’t accept CC payment even though info correct.

                      Won’t Accept any Routing Number when I try to pay through bank account. Very Annoying.

                      4 votes
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                        1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                      • wont take my routing number

                        wont take my routing number still. cant pay my bill

                        2 votes
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                          1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                        • get an email address and post it. IS MY SOLAR CHARGE INCLUDED IN MY BILL? 5th request for information.

                          I went green but noe get 2 electric bills with no reduction in cost. why?

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                            0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                          • Cc payments

                            Ive tried 4xs with 4 cards. System keeps kicking back payment telling me to check my info

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                              0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                            • Service status

                              Eould be wonderful to be able to see if the service is actually on or off.

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                                0 comments  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • can't update my app

                                    the app is telling me to update to meet version, but then no icon or direction to update app. tried going under settings, tried going to the apps list, np update icon

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                                      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                        • be able to look at my statement after paid

                                          if it's there impossible to find . What I'm looking for is my solar included on their bill?

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                                            0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Atlantic City Electric Self Service Apps

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