Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Where do I find my profile here on this app?

    texted after calling and being hung up on to ask how to change the details of our energy report, received a no reply email telling us to go to App and we could do it in the MY PROFILE area, well where is that? Can not find it? Thank you and please advise.

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  2. 1 vote
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  3. Service Orders

    We should be able to place and track service orders either through the App or On-Line, since the field workers are not obligated to inform us of their ETA of the process.

    1 vote
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  4. App doesn’t work properly

    With all the money Atlantic electric makes you think they could pay someone to make an app that works properly. Terrible

    1 vote
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  5. Billing

    How do I remove a duplicate account from my “on line” billing page?

    1 vote
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  6. Persistent calls

    Why is ACE calling 2 or 3 times a day for many days? If your call is that important, leave a message.

    1 vote
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  7. Not acceptable!

    I’ve signed into my account several times and yet haven’t received any current new bill information or any new charges amount due. This is ridiculous! How are any of your customers supposed to be informed of their current bill charges without having to calling to find out that particular information regarding their account’s new charges due?

    1 vote
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  8. 1 vote
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  9. Just Ok is not Ok. Update app

    App needs to be more accurate. Streetlight in front of my house is not listed on app.

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  10. Worst Electric Company

    Absolutely the worst electric company. You over charge people to use power. Ridiculous!

    1 vote
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  11. bring back the power outage map. This resource is useful during storms to see how wide-spread the outage is and areas that still have power

    The outage map appears to have been removed from the mobile app. I feel this resource is valuable during storms. It lets people see what areas still have power so they can go to gas stations or stores/restaurants.

    1 vote
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  12. Show AC Electric's supply rates so we can easily comparison shop

    I want to easily compare your rates with other companies. My energy is supplied by another company but every month I am left wondering if I'm getting the best rate. It would be nice to just open the app and find this information even without logging in.

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  13. Web site stinks

    When you make a payment the site does not update the new payment info which can be confusing .. also I attempted twice last night to make an online payment from my checking account as per my payment arrangement the payment was not deducted from my checking account nor did it show as paid on your website then today it shows a $100 payment was made furthermore your automated system and the website do not reflect the same information you should be able to access all payments made thru one of these sites .... it’s very frustrating , who ever…

    1 vote
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  14. Web site stinks

    When you make a payment the site does not update the new payment info which can be confusing .. also I attempted twice last night to make an online payment from my checking account as per my payment arrangement the payment was not deducted from my checking account nor did it show as paid on your website then today it shows a $100 payment was made furthermore your automated system and the website do not reflect the same information you should be able to access all payments made thru one of these sites .... it’s very frustrating , who ever…

    0 votes
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  15. Pending and past payments

    Please look into posting pending and past payments and also a feature that saves payment method info. Like bank acct info. Credit card etc. It gets old typing it in every-time

    2 votes
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  16. The font is blocking the icons in the app

    Please fix the gui in the app so the font like paperless billing isn’t blocking the envelope.

    1 vote
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  17. 1 vote
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  18. AUTO PAY?

    How can I have an overdue bill when I signed up for autopay? I just moved here a couple months ago and set up autopay on everything. Your bill is the only one I have trouble with. PSE&G never worked like this. Don’t you want to get paid?
    Jacqueline Garatva

    1 vote
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  19. 1 vote
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  20. 1 vote
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