Atlantic City Electric Self Service Apps

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How can we improve the self service Apps?

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  1. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. An app that works.

    Make it so that the app actually works how are people supposed to report an outage using their phone number and zip code when you require a 10 digit phone number but can only enter the area code and nothing else the app just updated for iPhone users on may 30th that update was supposed to fix bugs which apparently it didn’t work way to go ace that was a real bang up job on the update for the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bills

    How about a notification when a bill is posted? Even though I’m enrolled in ebilling, I NEVER receive it. And no, it’s not in spam.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Login ID too short

    My email address is my id. It’s 26 characters but it stops at 25?? Might be why others say they cannot login. You should match the ACE website sizes for info IDs pwd etc..

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Update account information

    It would be nice to be able to update account information ie e-mail and get alerts when bill is due

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Payments

    There’s no where to see your last payment that’s pending, only last payment made when your trying to pay the bill. I have to call customer service to confirm my payment was received because I can’t see it pending on the app!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  9. Everything deletes

    It would be nice if all my info didn’t delete by itself every 6 months. I pay online. I do not have my info account number billing date. Why does this app do this. Very inconvenient.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug?

    Account disappeared attempted to add again and received an error

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Account missing

    Sometimes I log on and I can see my account. Other times I log in and it tells me to add an account. Wtf? I didn’t change anything. You mean I can only pay and see my bill when it’s convenient for AC Electric?! Get your shit together!!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. Just stopped working

    Have had no trouble with the app up till now. I opened it up and everything was gone. Tried signing out and back in and got the same thing. Frustrating.

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. Payment

    Won’t accept CC payment even though info correct.

    Won’t Accept any Routing Number when I try to pay through bank account. Very Annoying.

    4 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  14. wont take my routing number

    wont take my routing number still. cant pay my bill

    2 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cc payments

    Ive tried 4xs with 4 cards. System keeps kicking back payment telling me to check my info

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fix app.

    I’m trying to report a streetlight out in front of my house but the app will not let me put my correct address in the field. Keeps coming up as error.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. Show pending payments

    I posted a payment to my account and received a confirmation number 3 days ago, but today it is showing overdue. Tried to find pending payments with no luck, so I paid it again :(

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  19. Current/Historical usage

    Is there a way to see current month usage via the app. I have PECO in my home in PA and it shows you usage from start of current bill period vs prior month actual usage. Nice feature

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. The outage page won’t send

    I’ve tried several times to report an outage of “light cycles on/off”
    As I try to continue after checking that I’ve reported it in the right format, it tells Me “error”
    The “light cycles on/off” outage is at
    104 N Bryant Ave. Ventnor, NJ 08406 USA
    I live on Bryant Ave.
    Thank You for Your service.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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Atlantic City Electric Self Service Apps

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