Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Web site stinks

    When you make a payment the site does not update the new payment info which can be confusing .. also I attempted twice last night to make an online payment from my checking account as per my payment arrangement the payment was not deducted from my checking account nor did it show as paid on your website then today it shows a $100 payment was made furthermore your automated system and the website do not reflect the same information you should be able to access all payments made thru one of these sites .... it’s very frustrating , who ever…

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  2. Pending and past payments

    Please look into posting pending and past payments and also a feature that saves payment method info. Like bank acct info. Credit card etc. It gets old typing it in every-time

    1 vote
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  3. The font is blocking the icons in the app

    Please fix the gui in the app so the font like paperless billing isn’t blocking the envelope.

    1 vote
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  4. AUTO PAY?

    How can I have an overdue bill when I signed up for autopay? I just moved here a couple months ago and set up autopay on everything. Your bill is the only one I have trouble with. PSE&G never worked like this. Don’t you want to get paid?
    Jacqueline Garatva

    1 vote
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  5. 1 vote
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  6. 1 vote
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  7. Feature Request: Account Management

    Issue:
    I can not remove an old inactive account. I also have to re-add my current active account every month in order to use the app to pay my bill. Every month the active current account is missing so I have to manually add it back in but my old inactive account is present every month which I cannot remove. This feature will make it easier for customers to pay their bills.

    1 vote
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  8. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

    1 vote
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  9. Payment

    Add Applepay

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  10. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
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  11. An app that works.

    Make it so that the app actually works how are people supposed to report an outage using their phone number and zip code when you require a 10 digit phone number but can only enter the area code and nothing else the app just updated for iPhone users on may 30th that update was supposed to fix bugs which apparently it didn’t work way to go ace that was a real bang up job on the update for the app.

    1 vote
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  12. Bills

    How about a notification when a bill is posted? Even though I’m enrolled in ebilling, I NEVER receive it. And no, it’s not in spam.

    1 vote
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  13. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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  14. Login ID too short

    My email address is my id. It’s 26 characters but it stops at 25?? Might be why others say they cannot login. You should match the ACE website sizes for info IDs pwd etc..

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  15. Update account information

    It would be nice to be able to update account information ie e-mail and get alerts when bill is due

    2 votes
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  16. Payments

    There’s no where to see your last payment that’s pending, only last payment made when your trying to pay the bill. I have to call customer service to confirm my payment was received because I can’t see it pending on the app!

    1 vote
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  17. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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  18. Everything deletes

    It would be nice if all my info didn’t delete by itself every 6 months. I pay online. I do not have my info account number billing date. Why does this app do this. Very inconvenient.

    1 vote
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  19. Bug?

    Account disappeared attempted to add again and received an error

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  20. Account missing

    Sometimes I log on and I can see my account. Other times I log in and it tells me to add an account. Wtf? I didn’t change anything. You mean I can only pay and see my bill when it’s convenient for AC Electric?! Get your shit together!!

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