Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. Login ID too short

    My email address is my id. It’s 26 characters but it stops at 25?? Might be why others say they cannot login. You should match the ACE website sizes for info IDs pwd etc..

    1 vote
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  3. 1 vote
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  4. 1 vote
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  5. Update account information

    It would be nice to be able to update account information ie e-mail and get alerts when bill is due

    2 votes
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  6. Payments

    There’s no where to see your last payment that’s pending, only last payment made when your trying to pay the bill. I have to call customer service to confirm my payment was received because I can’t see it pending on the app!

    1 vote
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  7. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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  8. Choose payment date

    You need to lower the customer to choose the date of payment preferably the due date instead of forcing them to take the date type submit the payment. This app and website is slower than your old one and less functional I don’t really think you made an improvement here.

    1 vote
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  9. Save payment account info

    You need to allow people to save their bank information to be used over and over again each time they pay.

    1 vote
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  10. 1 vote
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  11. Everything deletes

    It would be nice if all my info didn’t delete by itself every 6 months. I pay online. I do not have my info account number billing date. Why does this app do this. Very inconvenient.

    1 vote
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  12. Can’t found account

    Everytime I log in I can’t found my account when I already set it up

    2 votes
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  13. Bug?

    Account disappeared attempted to add again and received an error

    1 vote
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  14. Account missing

    Sometimes I log on and I can see my account. Other times I log in and it tells me to add an account. Wtf? I didn’t change anything. You mean I can only pay and see my bill when it’s convenient for AC Electric?! Get your shit together!!

    1 vote
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  15. Just stopped working

    Have had no trouble with the app up till now. I opened it up and everything was gone. Tried signing out and back in and got the same thing. Frustrating.

    2 votes
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  16. Payment

    Won’t accept CC payment even though info correct.

    Won’t Accept any Routing Number when I try to pay through bank account. Very Annoying.

    4 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. wont take my routing number

    wont take my routing number still. cant pay my bill

    2 votes
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  18. get an email address and post it. IS MY SOLAR CHARGE INCLUDED IN MY BILL? 5th request for information.

    I went green but noe get 2 electric bills with no reduction in cost. why?

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cc payments

    Ive tried 4xs with 4 cards. System keeps kicking back payment telling me to check my info

    1 vote
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  20. Service status

    Eould be wonderful to be able to see if the service is actually on or off.

    1 vote
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