Atlantic City Electric Self Service Apps

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How can we improve the self service Apps?

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  1. different color scheme

    Non pastel colors, with bright font, so that reading the app would be easier on the eyes.

    11 votes
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  2. I wish the app would let me log in. When it gets to that screen, it won't open

    I can't enter my log in info because it crashes. The circle that indicates it is trying to connect just keeps going round and round, then exits the page. Disappointing.

    8 votes
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    3 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  3. DOES NOT WORK AT ALL

    Keeps reporting error in every category!!!!!!!!
    And all my info is correc!!!!!!
    Does not retrieve or recognize my info!!!!!!

    7 votes
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Leann,

    In order to help troubleshoot your issue we’ll need to gather some more information. What model of Android and operating system are you using? What does the error say and is it the same for every category?

    Thanks,
    iFactor Support

  4. Android 5 issues

    Tapping outages on map to open info box is not working in Android 5

    7 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  5. 6 votes
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  8. i can not see my itemized bill, only the amount due. This should be a standard feature

    From the app I should be able to look up my current and previous itemized bill to see kw usage and price breakdowns. I went paperless to help the environment, but i still want to stay informed om where my money is going

    3 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  9. I wish I could pay my bill online. The bill pay button hasn't worked in at least 3 months, and Noone can fix it.

    Having a working bill pay button would be great. Or even if someone could get me in touch with someone who works on it. You are always "down for maintenance" when I call to ask for it to be fixed.

    3 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  10. when you go to pay your bill it would help to be able to divide paments on multiple cards not just one card

    pay with multiple cards divide payment sometimes people dont have enough money on one card but if was able to add another card it would help so much

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  12. let customers see names on account and account number

    can we see the names on our account pleas

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  13. let me pay all of my electric bills at one time with one bank account

    Set the app so I can pay all 12 of my electric bills at one time since they all come out of the same checking account also why do I have to enter my checking account for each one of my electric bills its the same checking account?

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  14. ENERGY ASSISTANCE FOR LOW INCOME THAT DOESNT REQUIRE A MIN. INCOME TO QUALIFY! WHAT HAPPENS TO THOSE PEOPLE???

    OUR ONLY INCOME IS MY HUSBANDS $1644 SSI AFTER BEING HIT BY A DRUNK DRIVER, HE HAS PERMANENT TRAUMATIC BRAIN INJURY & CANT BE LEFT ALONE SO I HAD TO QUIT WORKING TO BE HOME WITH HIM. EVERY SINGLE MONTH WE RUN OUT OF FOOD WE DONT QUALIFY FOR FOOD STAMPS. OUR HOME HAS BEEN IN FORECLOSURE SINCE HIS ACCIDENT. YOU OFFER THE PAGE/TRUE PROGRAMS REQUIRING A MIN INCOME OF $32,000 FOR A 2 PERSON HOUSEHOLD! WHAT HAPPENS TO THE PEOPLE THAT ARE CONSIDERED BELOW POVERTY LEVEL? WE FEAR EVERY SINGLE DAY OF BECOMING HOMELESS. WE NEVER HAVE MISSED A…

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  15. App doesn't work entirely.

    The app allows me to log in, but doesn't allowmto access anything on the My Account tab. More specifically, NONE of the buttons work on the page. They literally don't do anything, as though they are an image file plastered on the page.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  19. get an email address and post it. IS MY SOLAR CHARGE INCLUDED IN MY BILL? 5th request for information.

    I went green but noe get 2 electric bills with no reduction in cost. why?

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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Atlantic City Electric Self Service Apps

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