How can we improve the self service Apps?

I wish I could pay my bill online. The bill pay button hasn't worked in at least 3 months, and Noone can fix it.

Having a working bill pay button would be great. Or even if someone could get me in touch with someone who works on it. You are always "down for maintenance" when I call to ask for it to be fixed.

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  • A.Akinnaso commented  ·   ·  Flag as inappropriate

    I wish the customer representative will realize that the customer has some intelligence. A number of them get nasty while “trying so hard to be efficient”. They can be highly efficient without sounding condescending.

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