Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. different color scheme

    Non pastel colors, with bright font, so that reading the app would be easier on the eyes.

    11 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
    • I wish the app would let me log in. When it gets to that screen, it won't open

      I can't enter my log in info because it crashes. The circle that indicates it is trying to connect just keeps going round and round, then exits the page. Disappointing.

      8 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        3 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
      • DOES NOT WORK AT ALL

        Keeps reporting error in every category!!!!!!!!
        And all my info is correc!!!!!!
        Does not retrieve or recognize my info!!!!!!

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Leann,

          In order to help troubleshoot your issue we’ll need to gather some more information. What model of Android and operating system are you using? What does the error say and is it the same for every category?

          Thanks,
          iFactor Support

        • Android 5 issues

          Tapping outages on map to open info box is not working in Android 5

          7 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
          • 6 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                • I wish I could pay my bill online. The bill pay button hasn't worked in at least 3 months, and Noone can fix it.

                  Having a working bill pay button would be great. Or even if someone could get me in touch with someone who works on it. You are always "down for maintenance" when I call to ask for it to be fixed.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                  • when you go to pay your bill it would help to be able to divide paments on multiple cards not just one card

                    pay with multiple cards divide payment sometimes people dont have enough money on one card but if was able to add another card it would help so much

                    2 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                    • i can not see my itemized bill, only the amount due. This should be a standard feature

                      From the app I should be able to look up my current and previous itemized bill to see kw usage and price breakdowns. I went paperless to help the environment, but i still want to stay informed om where my money is going

                      2 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                      • 2 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                        • let customers see names on account and account number

                          can we see the names on our account pleas

                          2 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                          • let me pay all of my electric bills at one time with one bank account

                            Set the app so I can pay all 12 of my electric bills at one time since they all come out of the same checking account also why do I have to enter my checking account for each one of my electric bills its the same checking account?

                            2 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                            • ENERGY ASSISTANCE FOR LOW INCOME THAT DOESNT REQUIRE A MIN. INCOME TO QUALIFY! WHAT HAPPENS TO THOSE PEOPLE???

                              OUR ONLY INCOME IS MY HUSBANDS $1644 SSI AFTER BEING HIT BY A DRUNK DRIVER, HE HAS PERMANENT TRAUMATIC BRAIN INJURY & CANT BE LEFT ALONE SO I HAD TO QUIT WORKING TO BE HOME WITH HIM. EVERY SINGLE MONTH WE RUN OUT OF FOOD WE DONT QUALIFY FOR FOOD STAMPS. OUR HOME HAS BEEN IN FORECLOSURE SINCE HIS ACCIDENT. YOU OFFER THE PAGE/TRUE PROGRAMS REQUIRING A MIN INCOME OF $32,000 FOR A 2 PERSON HOUSEHOLD! WHAT HAPPENS TO THE PEOPLE THAT ARE CONSIDERED BELOW POVERTY LEVEL? WE FEAR EVERY SINGLE DAY OF BECOMING HOMELESS. WE NEVER HAVE MISSED A…

                              2 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                              • App doesn't work entirely.

                                The app allows me to log in, but doesn't allowmto access anything on the My Account tab. More specifically, NONE of the buttons work on the page. They literally don't do anything, as though they are an image file plastered on the page.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                      • get an email address and post it. IS MY SOLAR CHARGE INCLUDED IN MY BILL? 5th request for information.

                                        I went green but noe get 2 electric bills with no reduction in cost. why?

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          Atlantic City Electric Self Service Apps

                                          Feedback and Knowledge Base