Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. Login ID too short

    My email address is my id. It’s 26 characters but it stops at 25?? Might be why others say they cannot login. You should match the ACE website sizes for info IDs pwd etc..

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. iPhone X

    Please update for the iPhone X display.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  4. An app that works.

    Make it so that the app actually works how are people supposed to report an outage using their phone number and zip code when you require a 10 digit phone number but can only enter the area code and nothing else the app just updated for iPhone users on may 30th that update was supposed to fix bugs which apparently it didn’t work way to go ace that was a real bang up job on the update for the app.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  6. Current/Historical usage

    Is there a way to see current month usage via the app. I have PECO in my home in PA and it shows you usage from start of current bill period vs prior month actual usage. Nice feature

    2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Restoration estimation

    Please provide an estimated restoration time. It’s incredibly frustrating hearing “check back frequently.” Especially when we have no power and cannot charge our phones! We can’t check back frequently!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hope this works

    Plz tell me it does

    1 vote
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  9. Works great!

    People complaining about no thermostat control: buy and install a bluetooth/wifi or smart thermostat that has an iPhone or Android app for controlling the thermostat. Don't expect an app from your electric company to ever control your thermostat! Get real!

    1 vote
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  10. No need to reset your password every time you log in

    Every time I log into the account I have to reset my passcode. Why? No one has any answers for this. Im at home every time. Fix this!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allowing me to pay my bill

    I can never pay my bill with the app bc it doesn't recognize the fact I put in a zip code...

    1 vote
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. Payment Conf email

    Why when a payment is made n a confirmation number is given it never posts immediately - it stills shows and states the payment has not been made - last time this happened it looked like I missed the due date please fix this app otherwise it's useless

    1 vote
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  14. Bug?

    Account disappeared attempted to add again and received an error

    1 vote
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  15. Holiday hours

    I received a shut off notice and has been trying to contact customer service since Friday afternoon. I truly need to speak with someone regarding my account

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. Status help

    I would be nice if a help screen shows what the status of a ticket is. Example: what does "assigned" to somebody that has seen the status for and extended time.

    1 vote
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  17. Here we go again

    It seems like whenever it rains our neighborhood blacks out

    My sisters Family lives on the other side of Mullica hill and never seems to lose power

    Can’t you people fix our MULLICA farms connection

    It’s been years of the same inconveniences

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change auto pay

    I would like for the app to allow me to change my automatic payment settings.

    1 vote
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  19. The outage page won’t send

    I’ve tried several times to report an outage of “light cycles on/off”
    As I try to continue after checking that I’ve reported it in the right format, it tells Me “error”
    The “light cycles on/off” outage is at
    104 N Bryant Ave. Ventnor, NJ 08406 USA
    I live on Bryant Ave.
    Thank You for Your service.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Negative bill amount

    Need better instructions on how to create account when amount on Bill is negative. (Solar user)

    Called customer support and received ambiguous instructions. Parentheses, trailing negative, leading negative.

    Finally worked and now two account show. Needs better testing.

    1 vote
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Atlantic City Electric Self Service Apps

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